Guest Services Supervisor

Are you a hospitality professional with leadership skills who can help ensure our busy hotel guests have a memorable experience? You could be an excellent candidate for our next guest services manager. We need an enthusiastic manager to oversee our front office operations, including hiring and training staff, as well as improving profitability through upselling and maintaining high hotel occupancy rates. Our ideal candidate will have a prior hospitality background and at least two years of team management experience. Please apply today if you are eager to show your leadership skills and ensure our guests have a fantastic stay! Responsibilities:

• Create financial and operational strategies for the guest service department that are consistent with the hotel's overall goals in the short and long term
• Promote hotel services and amenities through various up-selling techniques to increase room occupancy and profitability
• Respond to all guests' requests, problems, complaints, and accidents in an attentive, courteous and efficient manner
• Hire, train, and encourage the teamwork of front-office staff while simultaneously setting strong customer service standards and levels of performance

Qualifications:

• Proven customer service experience with a strong guest-focused mentality
• Over 2 years experience managing a team in a hospitality or customer service role
• 3 years of previous experience working in the hospitality industry
• Applicants must have a high school diploma or GED
• Have superb communication skills, management skills, and multitasking skills

About Company: Grand Lake Vacation Properties is a full-service Real Estate Brokerage (205812), that manages short-stay rental properties in the Grand Lake and Northeast Oklahoma areas as well as purchases, renovates, and sells properties in the state of Oklahoma. Our clients love us and our guests come back to stay with us several times a year. We set the highest standard in Grand Lake Oklahoma Vacations and short-term to long-term rental property management. All posted jobs are in the Grand Lake Area. This listing service requires us to post in a town, but the role is not specific to any one town. Note: We often send emails to job applicants. It's important to check your SPAM folder often so that you don't miss a conversation from us and in turn, miss out on a job opportunity.