Hotel Front Office Manager

Are you looking for a rewarding leadership opportunity and have previous experience as a front desk agent? We’re hiring a hotel front desk manager to lead our already fantastic team. You’ll be responsible for managing the reception area, supervising front office staff, enforcing hotel policies, and ensuring guest services are exemplary. Applicants should have experience in the hospitality industry, demonstrate a commitment to customer service, and come to work with a positive attitude. If you have management skills and enjoy providing excellent customer service, apply today! Responsibilities:

• Interact with customers both in-person and over the phone, assist with inquiries, and mitigate any guest complaints
• Compile occupancy reports and financial information for the general manager
• Lead operations at the front desk and make sure guests have an exceptional stay
• Make sure to adhere to the front desk budget and put in orders for office supplies as needed
• Manage the hiring, training, and supervision of all front office staff members, and ensure they’re providing exceptional guest service and uphold hotel policies

Qualifications:

• Proficient bookkeeping skills, including experience with Microsoft Word and Excel, strongly desired
• Prior hospitality experience of 1 year is required for this position
• Must possess a high school diploma or equivalent certification (GED)
• Over 2 years of experience in office management in the hospitality industry as a front desk supervisor or similar position
• Showcase exceptional multitasking, communication, and management skills

About Company: We are a team of customer-focused, hospitality professionals that strive to provide a great experience for each guest that stays at our hotel! We work as a team to make this happen. We are looking for dedicated, hard-working, reliable, customer-oriented people to join our team. Quality Inn Fort Wayne is located in the city of Fort Wayne, Indiana.