Manager, E-commerce Operations

About Our Company - A Remote-First Environment Ever pondered how companies showcase their products on Amazon? Or how Google keeps track of in-store inventory near you? Or even how your online orders from third-party sellers reach your doorstep? Enter our company! Our company, a leading product feed management platform, collaborates with agencies, brands, and retailers to optimize and list products across premier ecommerce destinations globally. What sets us apart from other SaaS providers in the industry? We handle everything from onboarding to ongoing feed maintenance for our clients, empowering them to expand their ecommerce ventures more efficiently. Since our inception in 2014, our company has earned acclaim for our comprehensive approach to feed management, our inclusive culture, and our cutting-edge technology. Beyond appearances, our principles emphasize a people-first strategy internally as well as externally. The Global Operations Team at our company Our Global Operations team comprises dedicated Feedos who strive to ensure unparalleled client experiences. This team excels in both reactive customer support and proactive client success, prioritizing quality at every turn. Within this team lies the Advertising team, dedicated to supporting a fully managed solution that optimizes feed operations, product listings, and data synchronization across numerous paid search, social media, and affiliate channels. With our stellar global operations team and support specialists available round the clock, our crafts a complete feed management experience for advertisers. The Role As the Manager of Enterprise Operations, you'll lead, train, and empower team members across the Enterprise Team. You'll serve as the primary point of escalation for internal and external clients, offering guidance on platform queries. Additionally, you'll oversee work distribution across the team to ensure every Enterprise client receives top-notch service. Responsibilities Lead and mentor a team of Enterprise Feed Managers and Enterprise Support Specialists.
Conduct quality checks on individual work performance, identify training needs, and provide coaching to meet production goals and facilitate career growth.
Independently address client escalations and collaborate cross-functionally to conduct root-cause analyses.
Compile, review, and offer insights on client reports from Feed Managers and Support Specialists.
Continuously analyze current processes to enhance productivity and quality.
Ensure accurate logging of client time and account information on our internal systems.
Troubleshoot malfunctioning data imports, switch data import sources, and ensure data integrity, resolving product attribute mismatches and errors in various shopping channels.
Oversee configuration and mapping of attributes from various file types, including delimited and XML files, custom scripts, and API-based platform integrations.
Understand best practices for building product feeds, including optimization, modification, sorting, and filtering of mass product data into usable listings.
Ensure compliance with feed quality assurance standards.
Provide weekly compiled reports to leadership.
Liaise with various paid search channels and affiliate networks to clarify specific feed requests. Requirements 4+ years of leadership experience in Customer Operations.
Demonstrated experience leading technical teams.
Exceptional strategic thinking, analytical, and problem-solving skills, with excellent written, oral, and presentation abilities.
Strong relationship management, organizational, and project management skills.
Proficiency in CRM Software (Salesforce, Hubspot, Zoho, Asana, Toggl) or other data platforms.
Proficient in Excel/Google Sheets.
Bachelor's degree in Business Management, Computer Science, or Marketing preferred, or equivalent work experience. Nice to Have Experience in e-commerce.
Google Ads or Google Analytics Certification.
Experience in Digital Marketing. Perks Remote work setup.
Competitive compensation.
Unlimited PTO for salaried positions and up to three weeks for hourly employees.
Comprehensive benefits including medical, dental, vision (VSP) insurance, HSA, FSA, life insurance, and more.
Monthly half-day Fridays.
401K retirement plans.
Family benefits such as parental leave, newborn sick leave, adoption assistance, pet insurance, and more.
Internal our skill certifications.
Virtual and in-person team events.
FeedoFUNds, a dedicated budget for team-building activities.
Employee Resource Groups (ERG).
Referral bonus program. At our company, we believe in giving back to our employees and the community through philanthropic events and volunteer days. We prioritize employee well-being by offering employee assistance programs, access to wellness apps, and diversity and inclusion resource groups. Join us in shaping the future of ecommerce with our company!#LI-Remote
Employment Type: Full-Time
Salary: $ 44,000.00 123,000.00 Per Year