OPS GOVERNMENT OPERATIONS CONSULTANT III

Requisition No: 829345 

Agency: Elder Affairs

Working Title: OPS GOVERNMENT OPERATIONS CONSULTANT III - 65650074

 Pay Plan: Temp

Position Number: 65650074 

Salary: $15.00-$25.90 HOURLY 

Posting Closing Date: 05/23/2024 

Total Compensation Estimator 

DEPARTMENT OF ELDER AFFAIRS

ELDER RIGHTS

*****OPEN COMPETITIVE*****

ATTENTION CANDIDATES

• All fields in the candidate profile must be completed.  
• Work history, hours worked, and formal education fields must be filled out to determine qualifications for this position. Putting "see resume" does not substitute for completing all sections of the candidate profile.  
• Selection of candidate will be based on a review of their overall scores, KSAs, primary and supplemental applications, as well as completion of any required work samples, willingness questionnaires, and interview responses, as applicable.
• References and file reviews from previous employment may be verified to determine suitability.  
• Resumes and other documentation can be attached to provide additional information. 
• The successful candidate must be able to pass a Level II Background screening.  
• All previous periods of employment must be listed with address of employer, supervisor name and contact phone number . If there is more than a one-month gap in the employment history that period must be included in its own paragraph block within the employment history section.

PAPER APPLICATIONS WILL NOT BE ACCEPTED BY THE AGENCY. APPLICATIONS MUST BE SUBMITTED THROUGH THE PEOPLE FIRST SYSTEM.

Mission Statement: To promote the well-being, safety, and independence of Florida’s elders, their families, and caregivers.

Vision Statement: For all Floridians to live well and age well.

We are seeking an enthusiastic individual with a desire to share our Agency’s mission to promote the well-being, safety, and independence of Florida's seniors, their families, and caregivers, and the vision for all Floridians to live well and age well. If you have good judgment, a desire to enrich the lives of others, and share our mission and vision, please consider joining our team.

WHERE YOU WILL WORK :

The Department of Elder Affairs is in the Southwood Office complex in Tallahassee, Florida’s Capital City. Lined with rolling hills, oak trees, and canopied roads Tallahassee combines traditional charm with a modern pace of life. Home to two major universities, Tallahassee has a vibrant art and music scene, stately gardens, as well as a vast number of nature trails for those who love the outdoors. Tallahassee is a highly desirable location for both those seeking their first job and those ready to enter the next exciting chapter in their career. Also, with no state income tax, Florida is a great place to work regardless of where you are on the career ladder. For more information about Tallahassee, please visit: .

BENEFITS OF WORKING FOR THE STATE OF FLORIDA :

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive employee benefits including:

• State Group Health Insurance Coverage (over 90% paid by employer);
• $25,000 Life Insurance Policy (100% paid by employer);
• Dental, vision, and other supplemental insurance options available;
• Annual and Sick Leave benefits,
• 10 paid holidays each year;
• Retirement plan options, including employer contributions (For more information, please click
• Flexible Spending Accounts; and
• Tuition waivers to attend State of Florida community colleges, colleges, and universities!

For a more complete list of benefits, click 

DUTIES AND RESPONSIBILITIES:

A Hope Navigator is a professional position in the Division of Elder Opportunities responsible for helping customers who are in crisis navigate through self-identified barriers, that are preventing them from meeting their immediate needs. The Hope Navigator assists the customer by connecting them to partners and available resources, to address the customer’s immediate needs. The duties for this position include but are not limited to:

• The Hope Navigator shall conduct an assessment to identify the customer’s immediate needs.
• They shall provide the customer with referrals to partners that can assist the customer with services to meet their needs.
• Assisting customers in identifying and applying for appropriate benefits and services, providing referrals to other state agencies and other resources to support seniors and their families.
• Conducting an extensive customer centered assessment to identify barriers preventing self-sufficiency. They shall provide the customer with referrals to partners that can assist the customer with services to meet their needs.
• Completes customer referrals to community resources based on the needs assessment, identified barriers and goals set in the care plan. Assisting seniors with identifying and engaging seniors and community support, as well as discussing and making referrals for immediate service needs.
• Maintains frequent communication with customers, reassess needs, and completes additional referrals and updates to the care plan if needed. Acting as a navigator for customers regarding available program services and optional methods of attaining self-sufficiency goals.
• Identifying and maintaining a working knowledge of available community resources to meet the individual needs of each senior and ensures the connection of seniors and caregivers to relevant community resources and support.
• Documenting all pertinent information and ensures that all appropriate forms, such as, but not limited to, the assessment and care plan are completed and uploaded into the program data tracking system accurately and timely. Provides follow-up and monitors connections to service delivery. Preparing correspondence, case notes, narratives, technical reports, notifications, and related documents using computer-based applications.
• Building and maintaining relationships with respect, trust, sensitivity and confidentiality to customers, coworkers and community stakeholders and partners.
• Participating in strategic planning and quality improvement processes.
• Actively participating in ongoing cross-program training and team meetings.
• Perform special assignments and other related duties as needed.

Performs other duties as assigned by the Elder Rights Bureau Chief and the Division Director.

KNOWLEDGE, SKILLS & ABILITIES REQUIRED:

Possess strong written and oral communication skills, required for public speaking and report writing, uses correct grammar, punctuation, and spelling. Is detail oriented and able to enter data accurately into a computerized system. Able to navigate multiple computer screens, applications, and online research engines. Basic proficiency in Microsoft Windows Operating environments and Office Suite products to include Word, Excel, Outlook, PowerPoint, OneDrive, and SharePoint.

• Ability to prepare clear, concise, and accurate records, reports, correspondence, and other documentation in a logical format within established timeframes.
• Ability to demonstrate a professional and courteous demeanor. Ability to establish and maintain cooperative working relationships with the public and staff. Ability to work independently and with teams at the unit and agency where appropriate.
• Willing and able to make decisions and exercise sound judgment; to accept responsibility for one’s own actions and decisions; to adapt to changes in work assignments, procedures, and technology; and to be committed to improving individual performance.
• Willing and able to follow written and oral directions and instructions from management and carry out the directives of persons with duly delegated authority.
• Willing and able to resolve any differences with management in a constructive manner and accept and abide by management’s direction and decisions.
• Possess strong project coordination abilities. Must be able to produce a high-quality, accurate project within the given deadline.
• Ability to travel statewide. Ability to lift and carry a laptop and associated documents and equipment for training (up to fifteen pounds).
• Understand methods of data collection and analysis; have ability to organize data into logical format for presentation in reports, documents, and other written materials; utilize problem solving techniques; research, plan, organize, and coordinate work assignments.

REQUIREMENTS:

Must have a valid Florida Driver License

SPECIAL NOTES:

Preference will be given to the Department of Elder Affairs employees.

BACKGROUND CHECKS:

Successful completion of a Level 2 Criminal History Background Check is required for all applicants selected for this position.

APPLICANT INFORMATION:

Applicants should apply on-line via the People First Website by 11:59 p.m. (EST) on the closing date of the position vacancy advertisement but are strongly encouraged to apply by 6:00 p.m. on the closing date to avoid any system down times or any other complications that may arise.

If you have problems applying on-line, call the People First Service Center at . Paper applications will not be accepted by the agency.

The Department of Elder Affairs is an "older worker-friendly" employer and also lists vacancies on the Silver Edition website, found at , that connects persons age 50 and older with other businesses/volunteer organizations/employers who specify they are "older worker-friendly."

The Department of Elder Affairs is an E-Verify employer and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each New Employee’s I-9 Form to confirm work eligibility.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center ). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.