Pharmacy Customer Service Representative

As a Pharmacy Healthcare Customer Service Representative, you will work in a call center environment, handling inbound calls and some follow-up calls. Your responsibilities include answering calls related to prior authorization, general inquiries, and occasionally dealing with confidential information. Your focus will be on providing excellent customer service with high attention to detail, ensuring accurate data entry.

Key Responsibilities:

+ Handle inbound calls related to pharmacy services.

+ Address questions regarding prior authorization, general inquiries, and confidential matters.

+ Provide exceptional customer service.

+ Enter information accurately into relevant systems.

+ Utilize multiple programs to track information and update communication with customers.

Qualifications:

+ Minimum of 1 year of call center experience (essential).

+ Acceptance of high-volume call experience (e.g., 40+ calls per day) from a medical office setting.

+ Average tenure of at least 1 year within the last 4 years.

Placement Type:

+ Contract to Hire.

Employee Value Proposition ( EVP ):

+ Privately held company, promotes from within, offering long-term career opportunities.

+ Opportunities for growth and advancement into higher-level and leadership roles.

+ Extensive industry training within pharmacy benefit management.

+ Potential promotion to Tier 2 Agent with a pay increase to $22/hr.

+ Conversion to full-time employment typically occurs around 8-9 months.

+ Ability to explore roles beyond CSR , such as Quality, Client Admin, Workforce & Reporting, or Management.

+ Converted employees gain access to benefits like travel discounts, theme park passes, movie tickets, tuition reimbursement, and quarterly bonuses.

Work Environment:

+ Room for growth within the organization.

+ Previous contractors have transitioned to permanent roles in various departments (IT, PA, claims) and received promotions to team leads, supervisors, and trainers.

Schedule:

+ Must be available 7 days a week from 5 am to 10 pm (specific schedule assigned within those hours).

Training:

+ Monday to Friday, 8 am to 4:30 pm, for 4 weeks.

+ Participation is crucial; completion requires an average of 90% on 4 tests.

Shift Bids:

+ Based on performance, shift bids occur at the end of training.

+ Rankings determined by total points on tests during training.

About TEKsystems:

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.