Product Operations Manager, Operating Rooms

Are you passionate about making a real impact in healthcare? Join our dynamic team as a Product Operations Manager for Operating Rooms! We are a cutting-edge company creating innovative software solutions to transform hospital and infusion center operations. With our tools, over 180 health systems and 1,000+ hospitals across the country are able to increase patient access, reduce wait times, and lower healthcare delivery costs. We've received substantial investment from top-tier firms and have been recognized as one of the top 100 AI companies in the world. What You'll Do Lead a variety of exciting product initiatives, from customer-focused research to large-scale implementations of new features.
Use your implementation and support expertise to identify improvement areas and drive best practices.
Track key business and performance metrics, partnering with data analytics teams to gain a comprehensive product lifecycle perspective.
Promote new functionalities, engage with customers to gather feedback, and secure pilot participants.
Collaborate with marketing and inbound teams for successful product launches and awareness campaigns.
Train our customer-facing team on new features, ensuring they are well-equipped to support our clients.
Synthesize customer feedback to support the development of our product roadmap.
Assist the client services team in optimizing workflows, establishing guidelines, and enhancing efficiency.
Enhance the use of key tools and resources for our outbound team, such as Churn Zero, Notion, Zendesk, Pendo, Confluence, and Jira.
What You'll Bring Reliability and dependability in all aspects of your work.
A Bachelor's Degree in business, healthcare, or a related field, or equivalent relevant experience.
At least 4 years in a client-facing role and 5 years in healthcare (preferably in the Perioperative department).
The ability to travel 10-20% of the time.
Strong communication and collaboration skills across various teams.
Effective written and presentation skills.
Proficiency in interpreting data/metrics to recommend improvements.
A proven track record in project management, process improvement, and change management.
Proficiency with MS Office, Gsuite, and various analytics and tracking applications.
Experience with data analytics tools such as SQL, Tableau, and Excel.
Proactive and insightful client-specific solutions, support, and guidance.
Ability to multitask and adapt in a fast-paced, evolving environment.
Experience onboarding and mentoring new team members.
Bonus Points If You Have PMP certification.
Published writings such as blogs or articles.
What You'll Get The satisfaction of solving challenging operational problems in healthcare, improving patient access, and saving lives!
A competitive compensation package including base salary, target bonus, and stock options.
401(k) matching.
Comprehensive healthcare benefits.
Generous paid time off and parental leave.
Monthly reimbursements for skill-building, wellness, transportation, and/or home office needs.
Education reimbursement for select courses/programs.
Vaccination Policy To protect our employees, customers, and the patients they serve, COVID-19 vaccination is required for office work, in-person company events, or business travel. Candidates must be legally authorized to work in the United States, as we do not offer visa sponsorship for this role.
Employment Type: Full-Time
Salary: $ 105,000.00 Per Year