Room Service Server, Southland Casino

Delaware North Gaming is hiring full-time and part-time Room Service Servers to join our team at Southland Casino in West Memphis, Arkansas. As a Room Service Server, you will deliver food and beverage items to guests and play an important role in enhancing their experience.

If you are looking for a role offering fast-paced daily work and career growth opportunities, apply today.

Pay

Please note this is a tipped position, the hourly minimum pay listed doesn’t include any potential tipped earnings.

Benefits 

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Employee assistance program 
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement.

Southland Casino Hotel, owned and operated by Delaware North, features more than 2200 slot machines, live blackjack, craps, and roulette tables, simulcast wagering, and sportsbook. Our new hotel features 300 luxurious rooms and suites. Southland is located in West Memphis, Arkansas, only a short drive from downtown Memphis, Tennessee.

• Answer room service phones and take orders from guests; accurately enter orders into point-of-sale system
• Deliver orders to guests at their room, spa, or pool in a timely manner; serve alcoholic beverages responsibly by adhering to all alcohol service policies
• Connect with guests after their order has been delivered to ensure it met their satisfaction
• Monitor and clear the room hallway for used dishes; ensure all equipment and workspaces are clean, sanitized, organized, and working properly
• Perform opening, closing, cleaning, and side work duties

• At least one year of experience as a server in a high-volume environment
• Experience in cash handling and credit card processing preferred
• Previous experience with a point-of-sale system in a service or hospitality environment preferred
• No high school diploma or GED required

• Constant standing, walking, bending, reaching, and repetitive motions
• Ability to lift, balance, and move up to 35 pounds