RPA Specialist (Automation & Integration)

We're looking for an RPA Specialist who can build, deploy, and maintain production automations inside a fast-moving AI-native healthcare platform. This is not a junior support role. You will own your bots end to end, triage failures independently, and integrate automations with external systems without needing hand-holding to get there.

The platform targets one of the most administratively broken industries in the United States, and automation is core to how it delivers care at scale. If you take pride in building reliable systems, communicate clearly when things go wrong, and close loops without being chased, this role is built for you.

Why You'll Want to Join

• You will be paid in USD (bi-monthly: every 15th and 30th)
• Up to 14 days of Paid Time Off annually (starting Day 1)
• Observance of Holidays per company guidelines
• 100% remote setup so you can work wherever you're most productive
• Direct ownership over production automations that affect real patient care workflows
• Work inside a technical team solving meaningful operational problems at scale

What You'll Work On

Bot Development and Deployment

• Build, deploy, and maintain automations on a modern GUI-based RPA platform from day one
• Develop reusable components and structured workflows that are built to scale
• Map current-state processes clearly before building and keep documentation current as things evolve
• Design bots with failure in mind so issues are visible, traceable, and debuggable rather than silent

Triage and Troubleshooting

• Diagnose and resolve complex bot failures end to end without escalating prematurely
• Isolate root causes quickly by reviewing logs, execution histories, and system outputs
• Validate fixes and confirm stability before closing issues
• Maintain incident logs and resolution summaries that others can follow and build on

API and Webhook Integrations

• Connect automations to external systems using REST APIs and webhooks
• Understand request and response patterns and handle failures gracefully
• Coordinate with engineering or vendor contacts when integration issues require deeper investigation

Documentation and Process Standards

• Keep process maps, bot documentation, and SOPs current as workflows evolve
• Build and maintain runbooks that support consistent, repeatable execution
• Apply error handling and logging best practices across all builds

What You Bring

• 2+ years of hands-on experience building and maintaining automations on a modern RPA platform
• Proven track record of diagnosing and resolving bot failures independently end to end
• Strong process mapping skills and a habit of keeping documentation current
• Solid understanding of API and webhook integrations including error and failure handling
• Communication clarity: you distill complex issues into concise, scannable updates that lead with the problem and the next step
• High accountability and ownership: you close the loop proactively and do not need to be chased for updates
• Strong attention to detail, especially in triage, where misreads cascade quickly

Nice to Have

• Experience working in healthcare, healthtech, or a regulated operational environment
• Familiarity with platforms such as UiPath, Automation Anywhere, Power Automate, or similar
• Exposure to AI-assisted or intelligent automation workflows
• Basic scripting knowledge in Python or similar languages
• Experience using monitoring or observability tools in production environments

How to Apply

Please include:

1. Your updated resume
2. A short Loom video (1 to 2 minutes) walking through a specific automation you built or a bot failure you diagnosed and resolved, what the issue was, how you approached it, and what the outcome was

Only candidates who submit a Loom video will be moved to the next step of the hiring process.

If you build with reliability in mind, communicate without being prompted, and want to own automation work that directly impacts how healthcare gets delivered, this role gives you the technical depth and the ownership to do your best work.

Application Process Overview

Our comprehensive selection process ensures we find the right fit for both you and our clients:

1. Initial Application - Submit your application and complete our prequalifying questions
2. Video Introduction - Record an video introduction to showcase your communication skills and work experience
3. Role-Specific Assessment - Complete a homework assignment tailored to the position (if applicable)
4. Recruitment Interview - Initial screening with our talent team
5. Executive Interview - Meet with senior leadership to discuss role alignment
6. Client Interview - Final interview with the client team you'd be supporting
7. Background & Reference Check - Professional reference verification
8. Job Offer - Successful candidates receive a formal offer to join the team

Each stage is designed to evaluate your fit for the role while giving you insights into our company culture and expectations. We'll keep you informed throughout the process and provide feedback at each step.