Salesforce Technical Architect - Field Service

About Astound Digital

At Astound Digital, we are pioneers in the digital landscape, dedicated to transforming how the world interacts with technology, data, and creativity. Our role as trusted advisors in the digital landscape empowers the world’s most innovative brands with frictionless, end-to-end customer experiences. We are known for our comprehensive solutions, proven expertise, and collaborative, nimble approach that instills confidence in our clients. We embrace the power of Artificial Intelligence (AI) to drive innovation, efficiency, and better outcomes for our clients and employees. Join us to navigate and lead in the ever-changing digital world, where your impact will extend beyond the ordinary.

Job Purpose

We’re looking to add a dynamic Salesforce Technical Architect to the Astound Digital team. You will be a leader of a high-performance feature-driven technical development team responsible for building enterprise-level Salesforce solutions.

In this role you’ll get to:

• Lead Salesforce project development teams


• Work on presales activities including responding to RFP/pursuits, estimating, demos, and client presentations 


• Assist in client discussions and presentations to showcase the organization's Salesforce practice capabilities, tailoring offerings to meet specific client needs. 


• Provide expert guidance and consultation to clients and team members on Salesforce best practices, solutions, and opportunities for process improvements. 


• Handle client escalations professionally and efficiently, working towards resolution.


• Understand Salesforce market trends.


• Salesforce Expertise: Stay updated on the latest Salesforce features, applying this knowledge to enhance outcomes and propose innovative solutions. Provide thought leadership on Salesforce best practices, tools, and methodologies to drive successful project deliveries.


• Familiarize the team with customer’s needs and development process;


• Take ownership of the project. Collaborate with the project team to drive closure to problems and open issues;

Your skills and qualifications:

• Overall experience of 5+ years with a minimum of 1 year serving as a Subject Matter Expert for Salesforce Field Service (formerly FSL) technical implementations


• 3+ years of Apex programming, triggers, controllers and classes


• 2+ years of Lightning Aura Component or LWC programming


• At least 1 years of development team leadership experience 


• Deep understanding of the Field Service Managed Package, including the Dispatcher Console, Scheduling Policies, and Optimization logic


• Experience estimating RFP/pursuits and documenting assumptions that underpin the estimate


• Strong experience developing components/applications using Lightning Framework


• Solid experience using standard salesforce APIs (REST, Bulk, Streaming);


• Excellent knowledge of Salesforce ecosystem


• Experience using Salesforce data tools;


• Strong understanding of Salesforce SDLC.

Good to have:

• Software architecture design using object-oriented and modularity principles;


• Experience with working on complex functional software projects that require a deep understanding of the application logic and dependencies;


• Technical documentation writing skills;


• Design patterns knowledge and experience;


• Basic knowledge of project management;


• Experience with interviewing and on-boarding of engineers;


• Experience managing geographically distributed teams.

What we offer in return

• Off-the-Charts Career Growth: Сlear career path and a performance review system, career coaching, training and certifications, mentoring and knowledge sharing;


• Well-being is Top Priority: Parental leave, flexible time off, comprehensive health and medical plans;


• Real Work-Life Balance: Remote, in-office, or hybrid working modes; flexible hours; work-life balance support on every stage and level;


• Culture of Success: Culture of collaboration that encourages innovation every step of the way; 8 offices spanning four continents bring diverse perspectives that drive tangible results for our clients worldwide.

Why work for Astound Digital? 

Whether you’re working directly with our world-renowned clients or with your Astound colleagues from around the globe, you will shape the future of digital commerce, using emerging technologies and innovative approaches. 

Grow your career with Astound Digital, and discover exciting opportunities while doing the work you love!

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