Senior Territory Manager - Spokane (Ultrasound Field Service)

Probo Medical is a diagnostic imaging sales and service provider that delivers high-quality, affordable healthcare products and services to medical practices around the world. With locations that span across the US, Canada, the UK, and parts of Europe, we’ve made it our mission to increase access to healthcare services for patients worldwide. We believe that it starts with reducing healthcare costs and empowering medical professionals to make smarter decisions for their healthcare business. As employees of Probo Medical, we focus on building quality relationships with customers, by empowering our teams to solve problems together and creating long-lasting relationships with our customers. If you have a passion for healthcare and share our common goal to help increase patient access to affordable, high-quality products and services, we encourage you to apply!

The Senior Territory Manager, based out of the greater Spokane, WA area will visit accounts with the goal of developing a professional relationship and educating the client on Probo Medical LLC offerings. The position will develop a client base within a 3 - 4 hour geographical radius to service diagnostic ultrasound equipment and offer client solutions based on their specific need. Those solutions include, but are not limited to, ultrasound service, ultrasound probe repair, ultrasound system sales, replacement probe sales, rentals, training, and system applications. Probo Medical LLC is the world's largest provider of multi-OEM ultrasound equipment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Work to learn and establish rapport with customers.
• Schedule and perform preventative maintenance.
• Generate revenue growth by offering solutions and products aligned with the service portfolio.
• Provide timely responses to service requests.
• Complete and submit applicable field service reports for invoicing.
• Develop a profitable territory performing service, selling service contracts, parts, systems.
• Act as a subject matter expert on all manufacturers and models by studying manuals, attending training, reaching out to co-workers and all other available resources.
• Troubleshoot and problem solve issues as they arise when doing service calls.
• Adhere to internal procedures regarding defective probes and parts, unused equipment, call escalation, warranties, and finance policies.
• Performs all administrative duties within established Probo Medical and regulatory timeframes including timesheets, service work orders, expense reports, preventative maintenance (PM), installation documents, site and service documentation, and other related paperwork.

May be asked to perform service work remotely providing telephone, remote technical support, and remote diagnostics to external healthcare customers and field partners to resolve customer equipment issues and initiate escalation, if appropriate.

Responsible for the delivery and installation of an ultrasound system sold within your geographical radius. This will consist of being on site, making sure the equipment works, satisfying client expectations and learning the client’s ultrasound equipment portfolio and needs.

Service Performance

• PM Completion (schedule & non-schedule) (Total)
• First-time fix rate with primary engineer
• Percentage of outstanding work orders
• Percentage of Field Service visits per field engineer per month

Sales Performance

• PM and Billable Revenue to meet or exceed amounts per quarter
• Percentage of expiring maintenance contracts that are renewed
• Percentage of Probe Sales • Percentage of Equipment Sales
• Percentage of Probe Repair Sales
• Percentage of Contract Sales

Required Education and Experience:

• Knowledge of computers; PC competency to include utilization of Microsoft Office Suite products
• An established customer base is a plus.
• Be a self-starter.
• Creative problem solving.
• Ability to display strong organizational and multi-tasking skills, self-discipline, and autonomy to work independently in a high-pressure environment.
• Ability to adapt to changing work requirements in a complex, fast-paced environment.
• Ability to effectively operate in a independent environment to achieve assigned goals and objectives
• Robust organization/communication skills to exceed customer expectations.
• Strong interpersonal skills to develop relationships and be prompt and courteous.

Preferred Education and Experience:

• High School Diploma/GED, Associate Degree in electronics (BSEE/BSEET/BSME/BSMET preferred) or 2 years’ equivalent combination of education and experience.
• Experience with diagnostic Ultrasound equipment highly preferred, especially within a field service environment.
• An established customer base is a plus.

The anticipated hiring range is $60,000 - $100,000 base, plus commission. This range may vary and is based on several factors including, but not limited to, geographic location, work experience, education, certifications, etc.

TRAVEL REQUIREMENTS

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

• Monitor the typical field safety and environmental conditions within the designated facility and report deficient conditions if needed in accordance with the PROBO Safety Manual.

The physical and mental requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Ability to sit for long periods of time, working uninterrupted.

Pay Range:

$30.00 - $45.00/hour 

Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.