Services Delivery Manager

Insight Enterprises is a Fortune 500 Solutions Integrator helping organizations accelerate transformation by unlocking the power of people and technology. With a 35-year foundation in hardware and software supply chain augmenting our deep expertise in cloud, data, AI, cybersecurity and intelligent edge, we guide organizations through complex digital decisions to achieve extraordinary results.

Are you a master of client relations? Do you have a passion for delivering top-notch service? If so, we want you to join our team as a Client Delivery Manager! As the representative of the client engagement practice within Insight's Managed Services organization, you'll ensure a positive client experience by aligning service offerings into a unified, effective client experience. You'll also bridge gaps between contracted service entitlements and clients' expectations for service delivery.

Key Responsibilities:

• Ensure all Managed Service entitlements are delivered to an assigned portfolio of Connected Workforce clientele.
• Act as the virtual representative of Client Delivery Management supporting mid-market and commercial segment accounts.
• Foster and maintain key client stakeholder relationships.
• Keep client records and data within ServiceNow.
• Engage clients in the Voice-of-the-Customer program.
• Assess gaps in client acceptance/adoption of Insight service offerings.
• Monitor for contract renewal and expansion opportunities.

What you'll need to succeed:

• Ensure all Managed Service entitlements are delivered to an assigned portfolio of Connected Workforce clientele.
• Act as the virtual representative of Client Delivery Management supporting mid-market and commercial segment accounts.
• Foster and maintain key client stakeholder relationships.
• Keep client records and data within ServiceNow.
• Engage clients in the Voice-of-the-Customer program.
• Assess gaps in client acceptance/adoption of Insight service offerings.
• Monitor for contract renewal and expansion opportunities.

At Insight, we offer a challenging and rewarding opportunity in a fast-paced, dynamic environment. Our competitive compensation package includes uncapped commission and benefits. Join Insight, and help businesses run smarter and stay ahead of what's next. Apply today to be part of our growing team!

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here .

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Posting Notes: Remote || Arizona (US-AZ) || United States (US) || Engineering || None || Remote ||