Store manager

Full job description

HOURGLASS COSMETICS — Store Manager, Nolita NYC

Connected by creativity and driven by purpose. Hourglass Cosmetics is a vegan and cruelty-free beauty brand, redefining luxury cosmetics with high-performance products, innovative formulas, and award-winning franchises. Recognized by Forbes, Fast Company and Time Magazine as one of the most inventive beauty companies, Hourglass leads the industry with its breakthrough products and its commitment to animal welfare. Founded in 2004, Hourglass is globally available in 32 countries and 2,600 doors including Sephora, Ulta, Bergdorf Goodman, Nordstrom, Space NK and more. Hourglass became part of the Unilever Prestige division in 2017. Discover more about the Hourglass brand story and mission on our website hourglasscosmetics.com

The Store Manager is an agile and dynamic leader who'll support the opening of our pop-up and flagship store. This person will be responsible for the day-to-day store operations and the team. The Store Manager will develop strategies to drive store sales, increase profitability, achieve customer service and operational targets.

WHAT YOU'LL DO:

Team:

• Recruit, interview, hire and build a team to fill all store positions.
• Be the main point of contact for trainings and lead the onboarding of the team.
• Lead training sessions relating to new product releases, company policies, store processes, etc.
• Monitor individual performance of each team member and deliver feedback as needed.
• Develop and empower the store's team through effective and frequent coaching, feedback, recognition, and encouragement.
• Training and development including goal setting, policy and procedure enforcement and providing ongoing knowledge as needed.

Operations:

• Manage and supervise all aspects of daily store operations, including beverage and pastry section.
• Ensure standards for quality, customer service and health and safety are met.
• Creative team schedules ensure optimal staffing in all areas.
• Ensure back of house execution including product delivery, inventory management, back-stock organization and supply orders.
• Ensure front of house including in-store animation, marketing activation, event coordination with HQ and customer service.
• Maintain sales floor and ensure products and displays are merchandised effectively and according to HQ standards.
• Stays current on theft and asset protection knowledge and reports concerns immediately to relevant parties.

Customer Service:

• Demonstrate a sense of pride, commitment, and passion for our clients.
• Lead by example and ensure the client experience is consistently best-in-class to maximize sales and encourage repeat business.
• Act as escalation manager, seeing customer needs are met and complaints are resolved efficiently.
• Maintain and promote the brand mission of innovation, purpose, and creativity.

YOU'LL LOVE THIS JOB IF:

• You are STRATEGIC : You are able to develop activities and promotions designed to bring in more revenue.
• You are ORGANIZED : You are not overwhelmed by the thought of tackling multiple tasks at a time.
• You are RESULTS - ORIENTED : You are a strong seller. You have a bias for action.
• You are a strong COMMUNICATOR : You are a people person, natural leader and collaborate well with others.
• You are PASSIONATE about beauty: You have a genuine interest and personal passion for beauty, luxury, design & art.
• You are CURIOUS : You are eager to learn and absorb all things related to beauty and how to build your business.

QUALIFICATIONS

• 5+ years proven retail management experience preferably within cosmetics.
• Previous retail operations experience including inventory and facilities management.
• Excellent communication and time management skills.
• Ability to attract clients and provide inspirational, authentic, and personalized customer service.
• Makeup artistry skills preferred but not essential.
• Proven track record of leading a team to achieve sales and customer service targets.
• Flexible and dependable with the ability to work varying schedules, including weekends and special events.
• Experience in creating and executing in-store events.
• Previous experience with retail point-of-sale software.

The expected base salary range for this position is $85,000 to $110,000 per year. The exact base salary is determined by various factors including experience, skills, education, geographic location, and budget.

This position is commission eligible.

In addition to base salary, Hourglass Cosmetics offers a competitive benefits package to eligible employees, including medical insurance, dental insurance, vision insurance, life insurance, accident insurance, critical illness insurance, disability insurance, retirement savings plans and company match, paid family leave, education-related programs, paid holidays, discretionary vacation time, and more.

Hourglass is an organization committed to diversity and inclusion to drive its business results and to create a better future every day for its diverse employees, global consumers, partners and communities. If you are an individual with a disability and need accommodation in order to apply for a job listing, please contact us at or .


Equal Opportunity/Affirmative Action Employer Minorities/Females/Protected Veterans/Persons with Disabilities.


Applicants and employees are protected from discrimination under Federal law. For more information, please see EEO is the Law.

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