SysAdmin/Developer ServiceNow

Company : Labella Associates

Job Type : Full Time

Rochester, Ny

Number of Applicants

:

000+

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Job Description - SysAdmin/Developer ServiceNow

LaBella Associates was established in 1978 and is a certified Great Place To Work. We are headquartered in Rochester, NY with offices across New York, Ohio, Pennsylvania, Connecticut, Maine, Virginia, North and South Carolina, and Madrid, Spain. LaBella is a multi-disciplined architectural and engineering firm dedicated to client satisfaction through teamwork, respect, and trust. We provide services that take a project from start to finish—from an initial study to determine a project’s feasibility to construction administration and start up, and everything in between.

We are currently hiring a ServiceNow System Administrator/Developer in our Program Management Services division at our client’s Rochester office. As a ServiceNow System Administrator/Developer you play a pivotal role in successfully leading the technical implementation of the ServiceNow solutions for our clients. In this role, you will lead key collaborative client discussions to understand current and desired business processes and identity success criteria. Your technical expertise in Administration, Development, and Configuration will contribute significantly to the success of our projects. 680 Hours - Up to 17 weeks.

Salary Range: $40.00 - $55.00 per hour

The specific salary offered may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location.

Responsibilities

End-user Support: Provide support to users in accessing and using ServiceNow. Perform account management, e.g. establishing, activating, modifying, disabling, and removing accounts. Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc
Monitor the health, administration, and usage of ServiceNow, its applications, and servers
Manage instance security: user/group access, administration, access control lists, etc. • Serve as the SME/point of contact for base instance integrations, table APIs, data imports
Technical Documentation: Validate the completeness of the team’s documentation of configurations, customizations, data schemas, and other technical decisions.
Technical Documentation: Validate the completeness of the team’s documentation of configurations, customizations, data schemas, and other technical decisions.
User Training: Support end-user training to ensure a smooth adoption of the implemented solution.
Change Management: Support change management efforts by assisting senior developers, architects, and users during the transition period, addressing inquiries, and resolving issues promptly.
Incident and Problem Resolution: Troubleshoot and resolve technical issues related to ServiceNow implementations. Collaborate with support teams to provide timely resolution to incidents and problems.
Assist in the documentation of ServiceNow configurations, customizations and processes for reference and knowledge sharing purposes. Specific responsibilities include:
Performs operational activities as defined by Configuration Management policies and procedures
Work to fulfill Configuration Management Service Requests as assigned
Engages with strategic projects to ensure Configuration Management can deliver required functionality within project timeframes
Mentors the organization on Configuration Management services, concepts, policies and procedures
Oversees the design, coding and testing of reports as needed
Collects and reports metrics as required
Identifies and reports non-compliance situations
Performs Configuration Management audits as directed
Identifies Service Improvement opportunities
Mentors and helps direct Configuration Management Specialists

Requirements

3 or more years of experience implementing and/or supporting ServiceNow solutions

3 or more years of experience working with an Agile implementation framework.

ServiceNow (CSA) Certified System Administrator, ServiceNow CIS (Certified Implementation Specialist), CAS (Certified Application Specialist)

2 or more years of experience working and developing with JavaScript, HTML5, Jelly, jQuery, SQL, and AngularJS.
1 or more years of experience Administration of a ServiceNow instance including the management of users, groups, and roles, CMS Development, ACLs, business rules, workflows, UI actions, UI policies, dictionary, and catalog items Orchestration and Discovery experience is a plus.
Hands-on experience configuring or building multiple ServiceNow applications.
In-depth knowledge of ServiceNow platform capabilities, modules, and best practices
Familiarity with ITIL processes and IT Service Management (ITSM) principles
In-depth knowledge of scripting languages, including JavaScript and GlideScript
Extended experience with web services, including: REST, SOAP
Strong technical skills, including workflow configuration, and business rule development
Expertise in designing and implementing complex workflows
The ability to independently create and manage integrations with external systems
Strong problem-solving skills and ability to innovate solutions
Detail-oriented tendencies with excellent problem-solving and analytical abilities
The ability to work effectively in a team-oriented, collaborative environment
Excellent communication and leadership abilities
Understanding of performance optimization techniques

Benefits

Body, mind, and wallet—LaBella’s benefits support a holistic approach to your health and wellness, creating the foundation for physical, mental, and financial well-being. Our benefit offerings cover the must-haves (healthcare and retirement), the just-in-cases (insurances and employee assistance programs), and the cherry-on-tops (fitness reimbursements, year-end incentive pay, and tuition assistance). Visit our website for more details on benefits listed below.