System Administrator

Position Title: Information Systems Analyst I, Option S

Agency : Department of Innovation and Technology 

Posting Date: 06/14/2024
Closing Date/Time: 06/28/2024 
Salary:  $6,688-$9,745/Monthly (effective 07/01/2024)
Job Type: Salaried 
County:  Sangamon
Number of Vacancies: 1
Plan/BU:  RC063

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

Proof of educational coursework is required. Acceptable proof of coursework includes unofficial transcripts, copies of official transcripts, account records (including screenshots) of academic coursework, and any similar documents created by an academic institution

Posting Identification Number 38945  

Are you looking for a rewarding career with an organization that values their staff? The Department of Innovation & Technology (DoIT) is seeking to hire qualified candidates with the opportunity to work in a dynamic, creative thinking, problem solving environment. This position serves as a Junior Application Information Systems Analyst I on the Financial and Materials Management Team. The Junior Application Information Systems Analyst I will serve as a member of the team responsible for support for scheduled and remedial maintenance to the assigned application(s), working with autonomy and with full support of senior team members. This position will perform difficult and specialized work in the Information Technology (IT) area of applications services, conduct and coordinate in-depth technical research, systems analysis to create system designs, analyze and recommend new procedures and techniques to improve the supported application systems and/or sub-systems all leading to an enhanced user experience. If you possess these knowledges, skills, abilities, and experience, we invite you to apply for this position to join the DoIT Team!

As a State of Illinois employee, you receive a comprehensive benefits package including:

• Competitive Group Insurance benefits including health, life, dental and vision plans.
• Flexible work schedules (when available and dependent upon position)
• 10 -25 days of paid vacation time annually (10 days for first year of state employment)
• 12 days of paid sick time annually which carryover year to year
• 3 paid personal business days per year
• 13-14 paid holidays per year dependent on election years
• 12 weeks of paid parental leave
• Pension plan through the State Employees Retirement System
• Deferred Compensation Program – voluntary supplemental retirement plan
• Optional pre-tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP)
• Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility

For more information regarding State of Illinois Benefits follow this link: 

Job Responsibilities

30% 1. Under general direction, serves as a System Administrator for the Department of Innovation and Technology (DoIT):

• Performs difficult and specialized professional functions for IES long-term solution activities.
• Researches, plans, implements, configures, tests, documents, maintains, communicates, and coordinates in relationship to software and operating systems.
• Performs system configurations, testing, and implementation of software, hardware, and operating systems in accordance with agency requirements and Information Technology policy.
• Performs implementation and support of web-based systems utilizing reverse proxies, .net servers and J2EE applications servers, TCP/IP, Enterprise networks, VPN, LDAP Access methods.
• Lifts and carries equipment for installation, maintenance, configuration, administration, and problem resolution for, IBM Tivoli, IBM ISAM, IBM Webseal, IBM Websphere, IBM Ansible, and various monitoring tool and scripting languages.
• Reviews and evaluates customer requests.
• Develops solutions to satisfy customer needs and to ensure requests meet standards and procedures.
• Advises management and recommends hardware and software products for applications.
• Develops interface functions between software and servers.
• Documents installation, systems generation, configurations, testing and implementation of software, hardware, and operating systems.

Job Responsibilities Continued;

• Advises on federal security compliance.
• Documents installation and enhancements.
• Conducts feasibility studies for system conversions and enhancements.
• Maintains and coordinates software and servers with the clients.

25% 2. Provides technical assistance of average complexity to clients and technicians pertaining to software and operating systems:

• Conducts reviews of software, components, and processes making recommendations for modifications to provide availability, flexibility, and usability for the clients; reviews, creates, or modifies current configurations, tables, and programs.
• Maintains established security processes.
• Monitors software and servers and produces beneficial reports.
• Provides assistance and back-up for day-to-day solution activities as needed/assigned.

20% 3. Performs problem diagnosis of software and operating system problems:

• Evaluates and resolves problems when notified by recognized processes, clients, or technicians.
• Resolves basic hardware and software problems.
• Assists in the diagnosis and resolution of system software problems.
• Confers with vendors to resolve software and hardware problems and serves on-call for the more specialized situations.
• Serves as liaison between agency customers and Department of Innovation & Technology management staff and technicians for resolution of customer requirements.
• Monitors trouble tickets to ensure acceptable service levels to agencies within listed time frames are being met.
• Escalates time sensitive trouble calls to senior staff and/or appropriate vendor for faster resolution time.

Job Responsibilities Continued;

15% 4. Participates on projects as a team member for assignments in relationship to infrastructure support:

• Coordinates multiple tasks as part of larger projects.
• Serves as project coordinator for standard projects including small/medium size hardware/software deployments and installations.
• Determines and coordinates project components such as project scheduling and assignments.
• Assigns and reviews the work of project analyst staff; provides expertise, guidance, and direction to staff.
• Reviews results and incorporates individual components of project into the final product.

5% 5. Keeps abreast of new developments in the Information Technology (IT) field:

• Continues education by attending meetings, training sessions, seminars, and conferences to increase familiarity with and remain current on products, vendors, techniques, and procedures.
• Attends demonstrations and exhibitions related to assigned operations

5% 6. Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

1. Requires knowledge, skill, and mental development equivalent to four (4) years of college with course work in computer science or directly related fields.

2. Requires one (1) year of professional experience in Systems services or a related Information Technology field.

Specialized Skills

1. Requires one (1) year of professional experience in client/server installation and administration.

2. Requires one (1) year of professional experience in providing infrastructure software support in a large-scale, n-tier, enterprise level infrastructure.

3. Requires one (1) year of professional experience in implementation and support of web-based systems utilizing reverse proxies, .net servers and J2EE applications servers, TCP/IP, Enterprise networks, VPN, LDAP Access methods.

4. Requires one (1) year of professional experience in installation, maintenance, configuration, administration, and problem resolution for IBM Tivoli, IBM ISAM, IBM Webseal, IBM Websphere, IBM Ansible, and various monitoring tools and scripting languages.

Preferred Qualifications

1. One (1) year of professional experience in client/server installation and administration.

2. One (1) year of professional experience in providing infrastructure software support in a large-scale, n-tier, enterprise level infrastructure.

3. One (1) year of professional experience in implementation and support of web-based systems utilizing

reverse proxies, .net servers and J2EE applications servers, TCP/IP, Enterprise networks, VPN, LDAP

Access methods.

4. One (1) year of professional experience in installation, maintenance, configuration, administration, and

problem resolution for IBM Tivoli, IBM ISAM, IBM Webseal, IBM Websphere, IBM Ansible, and

various monitoring tools and scripting languages.

5. One (1) year of professional experience in IBM ISAM appliance; DB2 databases.

Preferred Qualifications Continued;

6. One (1) year of professional experience in security compliance or scripting languages.

7. Working knowledge of the methods, procedures, and techniques of conducting feasibility studies for

system conversions and enhancements.

8. Ability to gain and maintain effective working relationships with associates, vendors, clients, and others.

9. Ability to analyze data logically and exercise sound judgment in defining and evaluating problems of an

operational or procedural nature.

10. Developed verbal and written communication skills to present technical information to others with clarity and precision.

Conditions of Employment

1. Requires the ability to verify identity.

2. Requires employment authorization to accept permanent full-time position with the State of Illinois

3. Requires the ability to pass a position specific, agency required background check.

4. Requires self-disclosure of criminal history.

5. Requires the ability to travel in performance of duties.

6. Requires the ability to use agency supplied equipment such as laptop, personal computer, work cell

phone, etc.

7. Requires the ability to attend seminars, conferences, and training to remain current on methods,

tools, ideologies, or other industry related topics relevant to job duties.

8. Requires the ability to lift and carry objects or equipment weighing up to 30 pounds. This is

considered medium work as defined by the U.S. Department of Labor (20 CFR 404.1567(c)).

Medium work involves lifting no more than 50 pounds at a time with frequent lifting or carrying of

objects weighing up to 25 pounds.

Work Hours: Monday-Friday 8:30AM-5:00PM
Work Location: 201 W Adams St, Springfield, Illinois, 62704-1874
Agency Contact:  

Brittany Vespa

Email:

Posting Group:  Science, Technology, Engineering & Mathematics

This position DOES contain “Specialized Skills” (as that term is used in CBAs).

The Department of Innovation & Technology (DolT) is the state's IT agency delivering an enterprise approach to statewide technology, innovation, and telecommunication services, as well as policy and standards development, lifecycle investment planning, and cybersecurity services. With over 1,500 employees, DolT delivers IT services and innovative solutions to customer agencies to improve services provided to Illinois residents, DolT offers employees the opportunity to advance their careers, develop new skills and reach their potential, both personally and professionally. DoIT is committed to promoting and preserving a workplace culture that embraces diversity and inclusion. We welcome and value employees with different backgrounds, life experiences and talents. It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement. In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation.

APPLICATION INSTRUCTIONS

Use the “Apply” button at the top right or bottom right of this posting to begin the application process.

If you are not already signed in, you will be prompted to do so. 

State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the  Illinois.jobs2web.com homepage in the blue ribbon. 

Non-State employees should log in on the using the “View Profile” link in the top right of the  Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.

If you have questions about how to apply, please see the following resources:

State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid

Non-State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.

The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses: