Technical Advisor, Service Technician I

To perform maintenance and bench repair at the Daifuku America office or as dispatched to customer sites under the direction of the Technical Advisor Supervisor and Service Manager. Work will include but not limited to bench repair and initial setup of subassemblies, maintaining training and test equipment.

• LOCATE SOURCES OF PROBLEMS:
  • Maintain and service corporate site equipment as a member of the Technical Advisor team by observing the equipment in operation. Proactively look for, identify and resolve daily issues to prevent downtime. Listen for problems and execute various test cycle operations. Use precision measuring and test instruments. Respond to errors and troubleshoot cause of errors in a timely manner. Escalate downtime errors following the chain of command on site.
  • Perform bench repair work on a variety of subassemblies and run test routines to validate repair and perform service at customer location as required.

• ENSURE OPERATION OF MACHINERY AND MECHANICAL EQUIPMENT:
  • Perform daily Preventative Maintenance (PM’s) on all AMHS systems according to factory and customer specifications. Complete preventive maintenance requirements on equipment; following procedures, operations manuals. Maintain accurate service logs and enter them in the database.

• TRAINING
  • Continuously update and modify skills as new equipment, policies and procedures are introduced.

• MAINTAIN EQUIPMENT PARTS AND SUPPLIES INVENTORIES:
  • Insure proper tracking of parts used to ensure consignment inventory accuracy. Follow proper stock handling procedures (i.e., stock returns, parts ordering). Report inventory issues/discrepancies to EIC or SC, and work with them to correct same

• VARIOUS PROJECTS
  • Perform projects, as assigned by the TA Supervisor or SM (i.e., assistance in writing or verifying procedures, information retrieval for ongoing investigations, etc.) Assist as needed or required during new or existing equipment installs or modifications in coordination with Installation team.

· Physical Demands: Sitting, standing, walking, bending, stooping, climbing, twisting, reaching, handling, kneeling, crouching, pushing and pulling.

· Able to tolerate clean room environment and no issues with heights.

· Able to work in confined spaces.

· Able to work on ladders, manlifts, scaffolds.

· Able to lift 50 Lbs.

· Able to work weekends and Holidays.

· Position requires the wearing of a uniform in a cleanroom environment at customer site

· Must follow safety guidelines established for work area and wear protective clothing when exposed to hazardous materials. Conform at all times to customer’s safety and cleanliness policies to maintain a safe and clean work environment.

· Must be OSHA 10 certified as a Daifuku America Corporation eFA safety requirement.

· Will need to follow and understand posted work rules and procedures.

· Must be able to travel for training and/or to assist at other sites as required or requested.

Education

· AS/BS degree or technical degree equivalent with 0-2 years’ experience or equivalent work experience required.

· Requires good communication skills to interface effectively with customers.

Certifications

· Equipment Training Certifications for Equipment. Training conducted in the AZ training center or onsite as determined by Service Management and Technical Training team.

Knowledge (Equipment, Tools, Principles, Software, Math, etc.) & Experience

Tools

· Hand, measurement and test tools

· Test benches and alignment jigs

· Other tools specific to job site

Software

· PC knowledge/Windows Suite Applications- Word, Excel, PowerPoint and IP addresses/Setting up wireless networks

· Unix, DOS would be helpful.

Promotion to TA-ST II Minimum Requirements :

· At least two (2) years of experience.

· Performance Evaluation Rating of 3.0 or better for previous year.

· Recommendation by supervisor or manager to Service Management Team.

Daifuku is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their race, color, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, protected veteran status, marital status or medical condition