Technical Support Specialist

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

The Position

Technical Support Specialist 3

A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche.

Are you a laboratory or allied health professional seeking a new way to utilize your skills? Do you have a passion for problem-solving that positively impacts patient lives? If you're interested in working for an industry-leading company that has been recognized as one of the best places to work, then Roche's North American headquarters in Indianapolis is the perfect fit. With approximately 4,400 employees, this state-of-the-art campus houses research and development, laboratory, manufacturing, distribution, IT, and administrative operations.

Your Opportunity

• Serve as the primary support liaison between Roche and customers, handling complex technical issues related to chemistry and immunochemistry laboratory equipment usage, software, and diagnostic applications.

• Provide phone and online support, independently managing the resolution of technical problems for tissue products.

• Track and maintain records in compliance with Roche Quality and FDA requirements.

• Develop and promote loyal business relationships, acting as a technical resource for internal sales and marketing partners.

• Work in the Roche Support Network Customer Support Center, which operates 24/7, including 3rd shift schedules on a quarterly basis.

Who You Are

• Bachelor's degree (or equivalent military training) in medical or STEM with 2 years of related experience. Or Associates plus equivalent field service or CSC experience. 

Preferred Qualifications

• Experienced Histotechnologist or similar laboratory experience

• Knowledge of Roche Tissue/Histology Stainers

• Availability and willingness to work evening shift and/or weekend hours

Relocation benefits are not available for this position.

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

As a global leader in healthcare, Roche Diagnostics offers a broad portfolio of products, tools and services that help in the prevention, diagnosis and management of diseases like HPV, HIV, hepatitis and diabetes as well as other medical conditions, such as fertility and blood coagulation. These products and services are used by researchers, physicians, patients, hospitals and laboratories worldwide to help improve people's lives.

Roche is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.

If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants .