Technical Writer, UI and Conceptual Documentation

Payabli is a Miami-based fintech company specializing in embedded payments infrastructure for vertical SaaS platforms. We help software companies across industries like hoa, property management, field services, legal tech and more integrate payment capabilities seamlessly into their platforms, enabling them to create new revenue streams and deliver better experiences for their customers.

About the role

We're hiring a mid-level Technical Writer to own Payabli's UI and conceptual documentation. You'll document the Payabli Portal—merchant dashboards, admin panels, and workflows—and create conceptual guides that make payment processing accessible to everyone from developers to business users.

What you'll do

• Author documentation in MDX using an editor like VS Code (our docs platform is Fern)

• Create and maintain documentation for Payabli Portal workflows, merchant tools, and administrative interfaces

• Write conceptual guides that explain payment processing fundamentals and integration patterns

• Produce visual documentation including annotated screenshots and diagrams

• Collaborate with Product, Design, and Engineering teams to document features pre-launch

• Maintain documentation accuracy as products evolve

• Use AI tools to enhance documentation workflows and content quality (we're a Claude shop)

• Work with our internal CLI tool for documentation automation and workflows

Requirements

• 4+ years of technical writing experience, with experience writing user-facing product documentation

• Strong Git skills required - you'll work in our docs-as-code repository daily

• Experience with docs-as-code workflows (familiarity with MDX, Markdown, YAML, version control)

• Excellent conceptual and explanatory writing - you make complex topics accessible

• Proven ability to create visual documentation (screenshots, annotations, diagrams)

• Comfortable using AI tools as part of your documentation workflow

• Willingness to learn and work with our internal CLI tool for documentation processes

• Can work independently and prioritize across multiple product teams

Nice to have

• Curious about API documentation? We'd love to teach you!

• Comfortable working in the command line

• Payment processing or fintech domain knowledge

What we can offer you

• Competitive base salary

• Stock options

• Flexible PTO

• Medical, dental, & vision insurance

• 401K, HSA, pre-tax savings programs

• Fully remote

Payabli is an equal opportunity employer and values a diverse, inclusive workplace.

Principals only. No external agency submissions. Candidates must apply directly; We will not accept submissions from third-party recruiters or staffing agencies.