DESCRIPTION
At Amazon, we work hard to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. The Last Mile Delivery Service Partner Team, who supports Delivery Service Partners (DSPs) in one of the fastest-growing industries in the world, is seeking an organized and driven individual to support global payments.
The Delivery Service Partner (DSP) Services Team works with DSPs, Business Coaches, Finance, Fleet Managers, and delivery stations to support the relationship between Amazon and our DSPs. We are responsible for providing world-class payments and services to DSPs.
As a WW DSP Business Development PM, you will be one of the primary contacts for both local and world wide internal Amazon teams to achieve global standardization and program development. In addition, you will be responsible for resolving disputes and escalations in a timely manner, building relationships with internal Amazon teams, and leading collaboration efforts aimed to identify, define, and maintain programs and initiatives that measurably improve the customer experience.
Overall responsibilities will include the following functions:
Manage multiple stakeholders locally and worldwide
Execute daily / weekly / monthly Payments by following standard operating procedures (SOPs).
Daily metrics, Wiki updates, and DSP support updates.
Create calc files for other payments, secure approvals, missing invoice tracking, dispute SIM creation, and report creation to resolve disputes.
Communicates with Delivery Service Providers and acting based on SOP.
Review and update SOPs as required
Prioritize while balancing multiple tasks
Assist with other DSP program activities as needed
About the team
We're working to be the most Customer-centric company on earth. One customer experience we’re constantly looking to take to a new level is how we fulfill and deliver their orders. Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small are delivered where & when they need them, as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services in the last mile delivery space.
Key job responsibilities
Cross-functional work with Global DSP Payments Teams to drive standardization and optimization.
Manage multiple stakeholders locally and worldwide
Execute daily / weekly / monthly Payments by following standard operating procedures (SOPs).
Daily metrics, Wiki updates, and DSP support updates.
Create calc files for other payments, secure approvals, missing invoice tracking, dispute SIM creation, and report creation to resolve disputes.
Communicates with Delivery Service Providers and acting based on SOP.
Review and update SOPs as required
Prioritize while balancing multiple tasks
Assist with other DSP program activities as needed
We are open to hiring candidates to work out of one of the following locations:
Nashville, TN, USA
BASIC QUALIFICATIONS
- 2+ years of data analysis and formula creation in Microsoft Excel experience
- Experience with end-to-end project management
- Experience using data to drive root cause elimination and process improvement
- Experience with Microsoft Office products and applications
- Knowledge of VBA and Excel Macro creation and modification
PREFERRED QUALIFICATIONS
- Bachelor's degree or equivalent
- Proficiency in at least one additional language, such as Spanish, Portuguese, Arabic, Italian, German, or Hindi.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
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