Credit and Collections Analyst - Growth-Minded Organization

POSITION: CREDIT AND COLLECTIONS ANALYST

STATUS: NON-EXEMPT

REPORTS TO: CREDIT AND COLLECTIONS SUPERVISOR

General Purpose:

Coordinate collection activities for assigned branches. Review and contact past due accounts in order to collect money owed. Provide Superior Customer Service in all aspects of the job.

Essential Functions:
• Review reports to identify past due balances in a timely manner

• Recommend and communicate appropriate remediation (soft reminders, payment plans, prepayments, discontinue service, referral to outside collection agency, etc.)

• Maintain ongoing, friendly but firm communications with customers that are past due in payment

• Collaborate with payroll and billing on any identified problems that could improve customer experience and improve payment schedule.

• Complete other assignments as assigned by supervisor in an accurate and timely manner

• Process credit card payments as necessary

• Credit review and approval for prospective clients

Minimum Requirements:
• General business acumen via education, collections experience, or accounting experience in professional environment

• Excellent communication skills, particularly in negotiating and problem solving

• Working knowledge of general accounting principles

• Strong documentation skills to assist with on-going communications

• Able to read and interpret various financial reports related to credit and collections activities

• Able to work a standard schedule as defined and extended hours as needed