Member Service Representative - Urgent Role

Description:

Provide outstanding service by meeting and speaking with members to uncover financial needs and provide appropriate solutions utilizing products and services available. Provide solutions within the governing policies and procedures of the credit union

Open and service deposit accounts for members or prospective members, including savings, checking, certificates, money markets, HSA, IRA, ACH, and ATM. Also, close accounts when necessary

Assist members with service needs, including wire transfers, payroll deduction/direct deposit, check and ATM requests, and statement queries

Assist members in the successful resolution of questions or concerns they may have regarding their accounts at Community First

Take loan applications, perform debt ratio/collateral analysis, obtain approval, close loan, and complete file

Customize protection solutions for all applicable lending products, including payment protection, GAP, and warranty

Address member questions about mortgage loans, commercial loans, credit cards, and other products or services

Promote and cross-sell based on member needs all credit union products and services to increase services per household and deepen member relationships

Skills:

Customer service, Financial services, Financial, Banking, Microsoft office, Finance, Call center, Banking customer service, Call center customer service, Inbound call center, inside sales support

Top Skills Details:

Customer service,Financial services,Financial,Banking,Microsoft office,Finance

Additional Skills & Qualifications:

Associate's degree in banking, finance, business, or a related field

Two years of relevant experience; prior lending, and financial services experience is preferred

Exceptional verbal and written communication skills, strong time management, and organizational skills

Familiarity with Microsoft Office suite and web-based software packages

Passion for providing outstanding service to our members - internal and external

The ability to work hard, find solutions and have fun

Experience Level:

Entry Level

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.