Account Manager - Excellent Benefits Package

Account Manager

Fully on-site

M-F 8:30am - 5pm

$65K plus bonus

Primary point of contact for distributors and customers supporting all brands within market segments. The Account Manager’s primary focus is to maintain ownership of all sales orders within a specified territory from order entry through to shipping and post-sale management. 

Responsibilities:

• Serve as primary point of contact for all customers in your territory

• Enter and maintain detailed sales orders, pricing, discounts, special sales programs, addresses, territory, mark for, order type, quantity, etc.

• Maintain a shared inbox to monitor incoming orders and revisions and track pending requests.

• Work with Customers to understand their timelines, needs, and shipping requirements to process accordingly.  

• Ensure on time shipment of customers’ orders by working with the Fulfillment and Operations Teams.  

• Identify and proactively handle delivery delays.  

• Work with customers to resolve shipment issues, i.e., damages, missing parts, wrong parts sent.  

• Provide weekly open order reports to customers.

• Provide freight quotes, inventory availability, and order status updates upon request.

Requirements:

• Minimum 3-5 years professional Account Management experience in a sales support, wholesale, or manufacturing environment preferred.

• Proficiency in MS Office  

• 4 years college preferred

• Sales or logistics experience a plus