Phone Triage LPN - Career Growth Potential

Ultimate Staffing is seeking a LPN for a phone triage role with a great primary care office in Rocky Mount, NC!

Temp to Hire

Monday - Friday, 8am-5pm

Pay $20-$25/hour

Responsibilities:

Manage the intake of patient forms, ensuring completeness and accuracy.

Verify patient information and insurance details provided on forms.

Maintain electronic and physical filing systems for all forms and documentation.

Communicate with patients to clarify information and assist with form completion.

Collaborate with clinical staff to ensure timely completion and submission of required forms.

Stay updated on changes in medical forms, regulations, and insurance requirements.

Assist in training staff on proper form completion procedures and protocols.

Perform other administrative tasks and duties as assigned by management.

Employees must be available to perform the essential functions of their jobs whenever they are scheduled to work.

Ability to listen actively to the patient's complaints or issues to ensure problems can be accurately evaluated and assessed.

Ability to recognize life-threatening signs and symptoms over the phone and in person.

Must be able to proactively advise patients and/or family members (Based on HIPAA authorization) of the immediate plan of action (ex "Proceed to ER", or "Come in for visit").

Ability to document detailed notes or patient communications and instructions in an electronic medical record.

Verification of patient demographics with at least 2 patient identifiers and review of patient HIPAA and/or emergency contacts.

Scheduling of Hospital/Emergency Room follow-ups and acute visits.

Ability to route prescription refills to appropriate department for assistance in the event a request is received.

Knowledge of basic computer and keyboarding skills with the ability to type and converse with the patient simultaneously.

Knowledgeable of HIPAA Privacy practices.

Ability to work with high call volume in a call center.

Triage walk-in patients including vitals signs and performing nurse's assessment of symptoms.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.