We are searching for a meticulous RM - IT Customer Service Representative LEAD - Minot, ND - (Avanade) to join our fast-paced team at Expedite Technology Solutions in Chicago, IL.
Growing your career as a Full-Time RM - IT Customer Service Representative LEAD - Minot, ND - (Avanade) is an outstanding opportunity to develop key skills.
If you are strong in time management, critical thinking and have the right mindset for the job, then apply for the position of RM - IT Customer Service Representative LEAD - Minot, ND - (Avanade) at Expedite Technology Solutions today!
Duration:0-7 month(s)
Description/Comment:***
LEVEL 11
Responsibilities:
Valid Driving License needed
Responsibilities:
Field Services - Deskside
Relevant Experience 5+ Years
Job Requirements / Key Responsibilities
" Contractor s Field Support services provide hands-on support for infrastructure devices in the Workplace & field. Devices supported include PCs, mobile devices, printers, LAN equipment Activities include hardware maintenance, software support and Installs, Moves, Adds & Changes ( IMACs ) " Troubleshoot, install, printers, drive mappings, permissions, and other end-user computing environment related items. " Company Hardware and software maintenance and support " Workplace (Laptops, Desktops, and iOS) device optimization and configuration " Contractor shall provide onsite desktop services for supported desktop, supported desktop software, and supported devices at Company-designated locations. Locations may be modified from time to time by the Company in accordance with the Agreement using the applicable Change Control Procedures.
" Contractor shall provide onsite Desktop services in English for supported desktop, supported desktop software, and supported devices. " Contractor shall perform the desktop services in a manner that minimizes interruptions to Company s daily operations. " Contractor shall perform proactive maintenance of the supported desktop, supported desktop Software, and Supported Devices to minimize downtime. " LogMeIn as the primary remote-control tool; Company remote control software used as a backup method only. " Field Services Support shall not manage P1 tickets.
" Field Services support shall manage single user Incidents and VIP tickets, P2, P3, P4, along with Service Requests only.
The supported devices are listed below:
" Desktops & laptops
" Apple Mac OS for remote connectivity (e.g., Citrix), where applicable
" Printer queue and break/fix coordination
" iOS devices
" Android devices, where applicable for Mobile Device Management
The supported software is listed below:
" Enterprise software part of Company s standard workplace image (desktop and laptop)
Provides meeting support and assistance with the use of AV hardware.
Set up and install A/V equipment such as projectors, TV s, speakers, microphones, and cameras.
Maintains functionality of A/V technology and replaces non-working, damaged or obsolete equipment; performs minor equipment repairs or replaces
user-serviceable parts on A/V equipment.
Location: 3015 16th St SW #20, Minot, ND 58703
LPC (max bill rate all inclusive): ***
US Citizenship required? No
Is this an onsite role? Yes 100%
Additional Job Details:1 - Customer Satisfaction (P5 - Master) 1 - English (C1 - Expert) Customer Experience Management (P5 - Master)
Benefits of working as a RM - IT Customer Service Representative LEAD - Minot, ND - (Avanade) in Chicago, IL:
● Unlimited Growth Potential
● Advancement opportunities
● Advantageous package
No CV Required
How to get there?
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