Account Support Representative

Job Description:

We are looking for a confident and reliable Account Support Representative to join our team at Gap in Charlotte, North Carolina. As an Associate Level employee with at least 4 years of experience in a similar role, you will be responsible for providing exceptional support to our key accounts.

Responsibilities: 1. Build and maintain strong relationships with key accounts to ensure their needs are met. 2. Assist with order processing, tracking, and delivery to ensure timely and accurate shipments. 3. Collaborate with internal teams to address any account issues or concerns in a timely manner. 4. Prepare and deliver presentations to key accounts to showcase new products and promotions. 5. Monitor account performance and provide regular reports to management. 6. Act as a problem-solving resource for account inquiries and issues. 7. Handle customer complaints and ensure a high level of customer satisfaction. 8. Support the Account Manager in developing strategies to grow account sales and revenue. 9. Attend industry events and trade shows to represent Gap and build relationships with key stakeholders. 10. Prioritize understanding and empathy in all interactions with customers and colleagues.

Requirements: 1. Bachelor's degree in Business Administration or related field preferred. 2. Minimum of 4 years of experience in a customer support or account management role. 3. Excellent communication and presentation skills. 4. Strong problem-solving abilities. 5. Ability to work independently and as part of a team. 6. Proficiency in Microsoft Office Suite and CRM software. 7. Ability to travel as needed. 8. Must be detail-oriented and organized.

Benefits: 1. Travel and spending expenses covered. 2. Paid sick leave. 3. Retirement plan.

Working Environment: At Gap, we prioritize understanding and empathy in all interactions. We believe in fostering a supportive and inclusive work environment where all employees feel valued and respected.

Deadline to apply: June 29, 2024

Equal Opportunity Statement: Gap is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where everyone feels welcome and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.