Call Center Officer

Job Description:

S&P Global, a leading financial information and analytics company, is seeking a dedicated and passionate Call Center Officer to join our team in Columbus, Ohio. This part-time position at the Associate Level requires a minimum of 2 years of experience in a similar role.

Responsibilities: 1. Handle inbound and outbound calls from customers with professionalism and empathy. 2. Provide accurate information and assistance to customers regarding our products and services. 3. Resolve customer inquiries and concerns in a timely manner. 4. Maintain detailed records of customer interactions and transactions. 5. Collaborate with other team members to ensure excellent customer service delivery. 6. Meet and exceed performance metrics and targets set by the company. 7. Keep up-to-date with product knowledge and industry trends. 8. Adhere to company policies and procedures at all times.

Requirements: 1. Strong communication skills and emotional intelligence. 2. Attention to detail and ability to multitask. 3. Previous experience in a call center or customer service role. 4. Proficiency in computer skills and familiarity with CRM software. 5. Ability to work well in a fast-paced environment. 6. High school diploma or equivalent, Bachelor's degree preferred. 7. Availability to work flexible hours, including evenings and weekends.

Personality Traits: 1. Dedicated: Demonstrates commitment and reliability in fulfilling job responsibilities. 2. Passionate: Shows enthusiasm and a genuine interest in helping customers.

Soft Skills: 1. Emotional Intelligence: Ability to understand and manage emotions in interactions with customers. 2. Attention to Detail: Pays close attention to accuracy and precision in handling customer information.

Benefits: 1. Company-provided equipment for work. 2. Parental leave for eligible employees. 3. Paid Time Off (PTO) for part-time employees.

Working Environment: At S&P Global, we are committed to environmental responsibility and sustainable practices. Our team strives to create a positive and inclusive work environment where employees can thrive.

Application Deadline: July 13, 2024

Equal Opportunity Statement: S&P Global is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other characteristic protected by law. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.