Chat Support Assistant - Remote Work

Job Description:

Windstream Holdings is currently seeking a dedicated and resilient Chat Support Assistant to join our team on a part-time, remote basis. As an Associate Level position, we require at least 3 years of experience in a similar role.

Responsibilities: - Provide excellent customer service and support through chat channels - Assist customers with inquiries, issues, and troubleshooting - Maintain a positive and professional attitude at all times - Work collaboratively with team members to ensure customer satisfaction - Utilize creative problem-solving skills to resolve customer issues - Document customer interactions and feedback for future reference - Meet productivity goals and quality standards set by the company

Requirements: - 3+ years of experience in a customer service or support role - Excellent communication skills, both written and verbal - Ability to work independently and as part of a team - Strong attention to detail and organizational skills - Proficiency in computer systems and software applications - Ability to multitask and prioritize in a fast-paced environment - Must be dedicated and resilient in handling customer inquiries - Soft skills including teamwork and creativity are highly valued

Benefits: - Free food - Disability insurance - Employee discounts

Working Environment: At Windstream Holdings, we provide opportunities for unlimited personal and professional growth. Our remote team members have the flexibility to work from anywhere while still being part of a supportive and collaborative work environment.

Deadline to Apply: July 6, 2024

Equal Opportunity Statement: Windstream Holdings is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.