Chat Support Specialist

Job Description:

Murphy USA is seeking a dynamic and customer-focused Chat Support Specialist to join our team in San Francisco, California. As a Chat Support Specialist, you will be responsible for providing exceptional customer service through online chat support to address customer inquiries and resolve issues in a timely and professional manner. This is a part-time entry-level position with the opportunity for growth and advancement within the company.

Responsibilities: - Respond to customer inquiries and resolve issues via online chat in a timely and professional manner - Provide accurate information and assistance to customers regarding products, services, promotions, and policies - Maintain a high level of customer satisfaction by addressing customer concerns and ensuring a positive customer experience - Collaborate with other team members and departments to resolve complex customer issues - Document customer interactions and escalate unresolved issues to the appropriate team for further assistance - Stay up-to-date on product knowledge, company policies, and industry trends to provide accurate and up-to-date information to customers

Requirements: - 1 year of experience in customer service or related field - Strong communication skills and the ability to articulate information clearly and concisely - Excellent decision-making skills and the ability to adapt to changing situations - Confident and adaptable personality with a customer-centric mindset - Ability to work independently and as part of a team in a fast-paced environment - Proficiency in using online chat platforms and customer service software - High school diploma or equivalent required

Benefits: - Gym membership - Relocation allowance - Life insurance

Working Environment: At Murphy USA, we are committed to environmental responsibility and sustainable practices. We strive to create a positive and inclusive working environment where employees are empowered to make a difference and contribute to the success of the company.

Deadline to Apply: June 28, 2024

Equal Opportunity Statement: Murphy USA is an equal opportunity employer and is committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.