Client Service Associate - Work from home

Client Service Associate - Work from Home Job Description

Company: Foot Locker Location: Austin, Texas, US Job Type: Part-time Seniority: Associate Level Years of Experience: 3

Foot Locker is seeking a dedicated and resilient Client Service Associate to join our team in Austin, Texas. As a Client Service Associate, you will be responsible for providing exceptional customer service to Foot Locker clients while working remotely from home. This position requires a high level of emotional intelligence and excellent teamwork skills to ensure client satisfaction.

Responsibilities: - Respond to client inquiries via phone, email, and chat in a timely and professional manner - Provide accurate information about products, services, and promotions - Process orders, returns, and exchanges efficiently and accurately - Assist clients with product recommendations and sizing information - Resolve client issues and complaints with empathy and understanding - Collaborate with other team members to achieve client service goals

Requirements: - Minimum of 3 years of experience in customer service or a related field - Excellent communication skills and a customer-centric approach - Strong attention to detail and problem-solving abilities - Ability to work independently and meet deadlines - Resilient personality and a positive attitude - Dedicated to providing outstanding service to clients - Team player with strong emotional intelligence

Benefits: - Parental leave - Vision insurance - Dental insurance

Working Environment: At Foot Locker, we strive for excellence and uphold high standards in all endeavors. Our team is supportive, collaborative, and committed to providing the best possible service to our clients.

Deadline to Apply: June 28, 2024

Equal Opportunity Statement: Foot Locker is an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace. We welcome applicants of all backgrounds and experiences to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.