Contact Center Associate - Remote Work

Job Description:

Alorica is seeking a Contact Center Associate to join our team in New York City, New York, in a remote work capacity. This position is part-time and at the Associate level, requiring a minimum of 2 years of experience in a similar role.

Responsibilities: - Respond to customer inquiries via phone, email, or chat in a timely and professional manner - Identify and assess customers' needs to achieve satisfaction - Handle and resolve customer complaints or concerns with empathy and efficiency - Provide accurate information regarding products or services - Maintain a high level of customer service and uphold company policies and procedures - Collaborate with team members and management to improve overall customer experience

Requirements: - Energetic and hardworking personality - Strong problem-solving skills and ability to manage multiple projects simultaneously - Excellent verbal and written communication skills - Proficiency in Microsoft Office and CRM software - Ability to work independently and remotely - High school diploma or equivalent

Benefits: - Retirement plan - Paid Time Off (PTO) - Parental leave

Working Environment: As a remote Contact Center Associate at Alorica, you will have the opportunity to collaborate with colleagues worldwide, fostering a global village mentality. This inclusive and diverse working environment promotes creativity and innovation in delivering exceptional customer service.

Equal Opportunity Statement: Alorica is an equal opportunity employer and does not discriminate based on race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or other protected status. All qualified applicants are encouraged to apply.

Deadline to apply: July 15, 2024

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.