Customer Care Representative - Remote Work

Job description:

Cummins is seeking a driven and hardworking Customer Care Representative to join our team on a part-time basis. This position will be remote work, based in Fort Worth, Texas, US. The ideal candidate will have a minimum of 4 years of experience in customer service or a related field.

Responsibilities: 1. Handle customer inquiries via phone, email, and chat in a professional and timely manner. 2. Provide excellent customer service and ensure customer satisfaction. 3. Address customer issues and complaints, resolving them efficiently and effectively. 4. Process orders, returns, and exchanges accurately and promptly. 5. Maintain thorough knowledge of company products and services to provide accurate information to customers. 6. Collaborate with other team members to improve overall customer care processes and procedures. 7. Meet or exceed customer care targets and goals set by management.

Requirements: 1. 4+ years of experience in customer service or a related field. 2. Excellent communication skills, both written and verbal. 3. Strong problem-solving abilities and a customer-focused attitude. 4. Ability to work independently and as part of a team. 5. Proficiency in Microsoft Office and customer service software. 6. Planning and negotiation skills. 7. Must be driven and hardworking.

Benefits: 1. Paid sick leave 2. Travel & spending expenses covered 3. Employee discounts on company products

Working environment: Cummins provides opportunities for unlimited personal and professional growth. We offer a supportive and collaborative work environment where employees can thrive and succeed.

Equal opportunity statement: Cummins is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: July 13, 2024

If you meet the requirements and are ready to join a dynamic team focused on providing exceptional customer care, apply now to start your journey with Cummins.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.