Customer Success Manager - Remote Work

As a Customer Success Manager at Freeport-McMoRan, you will be responsible for ensuring the success and satisfaction of our customers, while working remotely from Seattle, Washington. This part-time position at the Associate level requires a minimum of 5 years of experience in a similar role.

Responsibilities: - Build and maintain strong relationships with customers, serving as their main point of contact - Understand customer needs and provide solutions to meet their specific requirements - Develop and implement customer success strategies to drive retention and growth - Conduct regular check-ins with customers to gather feedback and address any issues or concerns - Collaborate with internal teams to ensure customer needs are met effectively and efficiently - Monitor customer usage and provide insights to improve product adoption and customer satisfaction - Prepare and deliver presentations to clients to showcase product updates and new features - Assist with customer onboarding and training processes as needed

Requirements: - Passionate about delivering exceptional customer service and driving customer success - Resilient in the face of challenges and able to adapt quickly to changing circumstances - Strong people management skills, with the ability to build and maintain relationships - Excellent presentation skills, with the ability to effectively communicate complex information - Previous experience in a customer success or account management role - Bachelor's degree in Business, Marketing, or related field preferred

Benefits: - Travel opportunities to visit customers and attend conferences or events - Vision insurance to cover eye care needs - Life insurance for peace of mind

Working environment: At Freeport-McMoRan, we are committed to promoting equality and fairness for all employees. We strive to create a supportive and inclusive workplace where everyone has the opportunity to succeed.

Deadline to apply: July 16, 2024

Equal opportunity statement: Freeport-McMoRan is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.