Job Description:
Rivian is seeking a confident and motivated Online Client Support Manager to join our team in Chicago, Illinois. This part-time position requires a mid-to-senior level professional with at least 8 years of experience in client support or a related field.
Responsibilities: 1. Manage a team of online client support specialists to ensure timely and effective communication with clients. 2. Develop and implement strategies to improve client satisfaction and retention rates. 3. Monitor and analyze client feedback to identify trends and areas for improvement. 4. Collaborate with cross-functional teams to address client issues and drive resolution. 5. Provide leadership and guidance to the team to promote a culture of continuous learning and growth. 6. Conduct performance evaluations and provide feedback to team members to support their development.
Requirements: 1. Bachelor's degree in Business Administration, Marketing, or a related field. 2. Proven experience in client support or a customer-facing role. 3. Strong communication and interpersonal skills. 4. Excellent problem-solving abilities and attention to detail. 5. Ability to work effectively in a fast-paced environment. 6. Adaptability and emotional intelligence to handle challenging situations with tact and professionalism.
Benefits: 1. Employee discounts on Rivian products and services. 2. Parental leave for eligible employees. 3. Opportunities for training and professional development to support career growth.
Equal Opportunity Statement: Rivian is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and are dedicated to providing equal employment opportunities to all individuals regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.
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