Online Contact Center Specialist

Job Description:

Chesapeake Energy is seeking a dynamic and motivated Online Contact Center Specialist to join our team in Indianapolis, Indiana. This part-time position is ideal for entry-level individuals who are driven and passionate about customer service and communication.

Responsibilities: - Respond to customer inquiries through online channels such as chat, email, and social media - Provide information and assistance to customers in a professional and timely manner - Address customer complaints and resolve issues to ensure customer satisfaction - Collaborate with other departments to escalate and follow up on customer concerns - Maintain accurate records of customer interactions and transactions - Stay up-to-date on product and service information to provide accurate information to customers - Use critical thinking skills to identify trends and recommend improvements to enhance customer experience

Requirements: - Strong communication skills, both written and verbal - Ability to multitask and prioritize in a fast-paced environment - Excellent people management skills to interact effectively with customers and colleagues - Critical thinking skills to analyze customer needs and provide solutions - Must be driven and passionate about providing excellent customer service - No prior experience required, but a willingness to learn and adapt is essential

Benefits: - Gym membership - Free food during working hours - Parental leave for eligible employees - Supportive working environment that values personal and professional development

Equal Opportunity Statement: Chesapeake Energy is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.

Deadline to apply: July 4, 2024

If you are looking to kick start your career in customer service and communication, apply now to become a part of our team at Chesapeake Energy in Indianapolis!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.