Online Customer Care Manager

Job Description:

Dana Holding is seeking a dedicated and reliable Online Customer Care Manager to join our team in Columbus, Ohio. As a Mid-to-Senior Level position, the Online Customer Care Manager will be responsible for managing all aspects of the customer care department, ensuring a high level of customer satisfaction and retention. This position is part-time, offering the opportunity to work in a high-energy workplace where impactful results are achieved.

Responsibilities: - Develop and implement customer care strategies to enhance overall customer experience - Supervise and support a team of customer care representatives - Resolve customer complaints and issues in a timely and professional manner - Monitor customer feedback and trends to identify areas for improvement - Collaborate with other departments to ensure seamless customer interactions - Analyze data and metrics to track performance and make data-driven decisions

Requirements: - Bachelor's degree in Business Administration or relevant field - Minimum 6 years of experience in customer care management - Excellent communication and presentation skills - Strong problem-solving and adaptability skills - Ability to work in a fast-paced environment and meet deadlines - Proficient in Microsoft Office Suite and customer relationship management software

Personality traits: - Dedicated - Reliable

Soft skills: - Presentation - Adaptability

Benefits: - Relocation allowance - Paid overtime - Profit sharing

Equal Opportunity Statement: Dana Holding is proud to be an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals regardless of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.