Online Customer Service Officer

Job Description:

Best Buy is seeking a dedicated and enthusiastic Online Customer Service Officer to join our team in Austin, Texas. As an Associate Level position, the Online Customer Service Officer will be responsible for providing exceptional customer service to online customers, resolving inquiries and issues, and ensuring customer satisfaction.

Responsibilities: 1. Respond to customer inquiries through various online platforms in a timely and professional manner. 2. Assist customers with product information, orders, shipping, returns, and other queries. 3. Resolve customer complaints and issues with empathy and understanding. 4. Collaborate with other departments to escalate and resolve complex customer problems. 5. Maintain accurate customer records and documentation. 6. Identify opportunities to improve customer experience and satisfaction. 7. Stay up-to-date on product knowledge, promotions, and company policies.

Requirements: 1. Minimum of 3 years of experience in customer service or related field. 2. Passionate and energetic personality with a strong desire to help customers. 3. Excellent cooperation and teamwork skills. 4. Ability to think critically and problem solve under pressure. 5. Strong communication and interpersonal skills. 6. Proficient computer skills and ability to navigate online platforms. 7. High school diploma or equivalent required.

Benefits: - Travel and spending expenses covered - Remote work flexibility - Vision insurance

Working environment: At Best Buy, we thrive in a culture that embraces change and responds resiliently to challenges and opportunities. We encourage our employees to be innovative, proactive, and customer-focused in their approach to work.

Deadline to apply: May 29, 2024

Equal Opportunity Statement: Best Buy is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status. All qualified individuals are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.