Online Customer Service Specialist

Job Description:

We are seeking a part-time Online Customer Service Specialist to join our team at L Brands in Austin, Texas. As an Associate Level position, the ideal candidate will have at least 2 years of experience in customer service. The successful candidate will be driven, resilient, have strong problem-solving skills, and be able to think critically in fast-paced environments.

Responsibilities: - Respond to customer inquiries via email, chat, and social media platforms in a timely and professional manner - Provide accurate information about products, promotions, and policies - Assist customers with order placement, tracking, and returns - Troubleshoot technical issues with online orders and website navigation - Collaborate with other departments to resolve customer issues and provide feedback on improving customer experience - Maintain customer records and documentation accurately - Stay up-to-date on product knowledge and company policies - Meet and exceed customer satisfaction goals and KPIs

Requirements: - 2+ years of experience in customer service - Excellent written and verbal communication skills - Ability to multitask and prioritize effectively - Strong problem-solving and critical thinking skills - Proficient in using online communication tools and CRM systems - Comfortable working in a fast-paced, dynamic environment

Benefits: - Relocation allowance for eligible employees - Travel & spending expenses for work-related trips - Parental leave for new parents - Equal opportunity employer promoting equality and fairness for all employees

Equal Opportunity Statement: L Brands is an equal opportunity employer and is committed to providing an inclusive work environment where all employees feel valued and respected. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any status protected by law.

Deadline to Apply: May 25, 2024

If you meet the requirements and are excited about joining a company that values diversity and inclusion, submit your application today!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.