Call Center Manager

Job Description:

As a Call Center Manager at Peter Kiewit Sons’, you will be responsible for overseeing the daily operations of our call center located in Austin, Texas. You will lead a team of customer service representatives and ensure that they provide exceptional service to our clients. This role requires a high level of motivation and energy, as well as strong decision-making and persuasion skills.

Responsibilities: 1. Manage and supervise a team of customer service representatives. 2. Develop and implement strategies to improve call center efficiency and customer satisfaction. 3. Monitor call center performance metrics and provide regular reports to upper management. 4. Handle escalated customer complaints and ensure they are resolved in a timely manner. 5. Train and mentor new employees to ensure they are up to speed on company policies and procedures. 6. Collaborate with other departments to address customer issues and improve overall customer experience. 7. Stay up to date on industry trends and best practices in customer service.

Requirements: 1. At least 5 years of experience in a call center environment. 2. Strong leadership and communication skills. 3. Ability to make quick and effective decisions in a fast-paced environment. 4. Proficiency in Microsoft Office and call center software. 5. Bachelor’s degree in a related field preferred. 6. Motivated and energetic personality traits. 7. Strong decision-making and persuasion skills.

Benefits: - Company-provided equipment - Profit-sharing opportunities - Gym membership

Working Environment: At Peter Kiewit Sons’, we strive to cultivate leaders who foster inclusivity and mentorship. As a Call Center Manager, you will have the opportunity to make a positive impact on your team and our customers.

Deadline to Apply: June 12, 2024

Equal Opportunity Statement: Peter Kiewit Sons’ is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified individuals are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.