Remote Chat Support Assistant

Yum Brands, a global leader in the fast-food industry, is seeking a Remote Chat Support Assistant to join our team in San Diego, California. This part-time position at the Associate Level requires a minimum of 2 years of experience in customer service or a related field.

Responsibilities: - Provide chat support to customers with inquiries, issues, and concerns in a timely and efficient manner - Assist in troubleshooting technical problems and escalating issues as needed - Maintain a high level of professionalism and customer service at all times - Analyze customer feedback and data to identify trends and improve overall customer satisfaction - Collaborate with cross-functional teams to address customer needs and improve processes - Stay up-to-date on product knowledge and company policies to provide accurate information to customers

Requirements: - Energetic and driven personality with a passion for delivering exceptional customer service - Strong analytical and critical thinking skills to effectively solve problems and make data-driven decisions - Excellent written and verbal communication skills - Ability to multitask and prioritize tasks in a fast-paced environment - Proficiency in Microsoft Office and chat support software - High school diploma or equivalent required, college degree preferred - Remote work experience is a plus

Benefits: - Remote work flexibility - Vision insurance - Parental leave

Working Environment: At Yum Brands, we prioritize quality in all aspects of our work, products, and services. Our remote chat support team plays a crucial role in maintaining our high standards and delivering a seamless customer experience.

Equal Opportunity Statement: Yum Brands is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

Deadline to apply: June 26, 2024

If you are a customer service professional with a passion for problem-solving and a desire to work in a dynamic and fast-paced environment, we encourage you to apply for the Remote Chat Support Assistant position at Yum Brands in San Diego, California. Join our team and help us continue to delight customers around the world!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.