Customer Care Associate

Job Description:

We are seeking a dedicated and motivated Customer Care Associate to join our team at SAP in Austin, Texas. As a Customer Care Associate, you will be responsible for providing exceptional customer service to our clients, handling inquiries, resolving customer issues, and ensuring customer satisfaction. This is a part-time position at the Associate level, requiring a minimum of 4 years of experience in a customer service role.

Responsibilities: - Serve as the primary point of contact for customers, addressing their inquiries and concerns via phone, email, or chat. - Provide timely and accurate responses to customer inquiries, troubleshoot issues, and escalate complex problems to the appropriate department. - Build and maintain strong relationships with customers to ensure high levels of customer satisfaction and retention. - Collaborate with other departments to coordinate customer requests and resolutions, ensuring a seamless customer experience. - Contribute to the development and improvement of customer care processes and procedures.

Requirements: - 4+ years of experience in customer service or related field. - Excellent communication and interpersonal skills. - Strong problem-solving abilities and attention to detail. - Ability to work independently and collaboratively in a team environment. - Innovative mindset and strong presentation skills.

Personality Traits: - Dedicated to providing exceptional customer service. - Motivated to succeed and exceed customer expectations.

Soft Skills: - Innovation in finding solutions to customer issues. - Ability to present information clearly and effectively.

Benefits: - Travel opportunities for training and development. - Employee discounts on SAP products and services. - Profit sharing opportunities.

Working Environment: At SAP, we provide opportunities for unlimited personal and professional growth. We encourage our employees to develop new skills and advance their careers within the company.

Deadline to Apply: Please submit your application by July 9, 2024.

Equal Opportunity Statement: SAP is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any of these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.