Customer Care Manager

Job Description:

We are looking for a dedicated and energetic Customer Care Manager to join our team at Dollar Tree in Dallas, Texas. As a Customer Care Manager, you will be responsible for overseeing all aspects of customer service and ensuring that our customers receive the best possible experience when shopping at our stores. This is a part-time position at the Associate Level, requiring a minimum of 5 years of experience in customer service or a related field.

Responsibilities: - Manage a team of customer service representatives to ensure that all customer inquiries and complaints are handled promptly and professionally - Develop and implement training programs to improve customer service skills within the team - Monitor customer satisfaction levels and develop strategies to improve overall customer experience - Collaborate with other departments to address customer issues and improve store operations - Analyze customer feedback and data to identify trends and areas for improvement - Stay informed about industry trends and best practices in customer service

Requirements: - 5 years of experience in customer service or a related field - Energetic and passionate about providing exceptional customer service - Strong critical thinking and problem-solving skills - Ability to work well in a team-oriented environment - Excellent communication and interpersonal skills - Knowledge of retail industry best practices - Proficiency in Microsoft Office applications

Benefits: - Paid overtime - Life insurance - Vision insurance

Working Environment: At Dollar Tree, we thrive in an energetic and rapidly evolving work setting. Our team is dedicated to providing top-notch customer service and creating a positive shopping experience for all customers.

Deadline to apply: 2024-07-06

Equal Opportunity Statement: Dollar Tree is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.