Customer Care Specialist

Job Description:

Discover Financial Services is seeking a part-time Customer Care Specialist with a minimum of 4 years of experience to join our team in San Jose, California. As an Associate level position, the ideal candidate will be resourceful, driven, possess strong problem-solving skills, and demonstrate leadership qualities.

Responsibilities: - Provide exceptional customer service through various channels including phone, email, and chat - Address customer inquiries, resolve complaints, and provide product information - Assist customers with account issues, billing inquiries, and technical support - Handle escalated customer concerns and ensure timely resolution - Work collaboratively with other departments to provide a seamless customer experience - Meet and exceed pre-determined customer satisfaction goals - Maintain accurate records of customer interactions and transactions - Continuously develop product knowledge to effectively serve customers - Participate in ongoing training and professional development opportunities - Uphold company policies and procedures while promoting a culture of diversity and inclusivity

Requirements: - Minimum of 4 years of experience in customer service or a related field - Strong communication and interpersonal skills - Ability to multitask and prioritize in a fast-paced environment - Proficiency in Microsoft Office Suite and CRM software - Strong problem-solving abilities and conflict resolution skills - Leadership qualities and the ability to work both independently and in a team setting - High school diploma or equivalent required; bachelor's degree preferred

Benefits: - Paid overtime opportunities - Medical coverage - Dental insurance - Professional development and growth opportunities

Working Environment: At Discover Financial Services, we pave the way for diversity and inclusivity, creating a culture of belonging where every team member feels valued and respected. Our commitment to equality extends to our hiring practices, employee development, and company policies.

Equal Opportunity Statement: Discover Financial Services is an equal opportunity employer and is committed to providing equal employment opportunities to all individuals without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status. We value diversity and inclusion in our workplace and encourage qualified individuals of all backgrounds to apply for this position.

Deadline to apply: 2024-07-03

Join our team at Discover Financial Services and make a positive impact by providing exceptional customer care to our valued clients. Apply today!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.