Remote Customer Success Specialist

Job Description: We are looking for a Remote Customer Success Specialist to join our team at Nationwide in Columbus, Ohio. As a part-time entry-level role, you will be responsible for providing exceptional customer service and support to our clients. You will be working remotely, so strong communication skills and the ability to work independently are essential.

Responsibilities: - Manage customer inquiries through various channels such as phone, email, and chat - Identify and assess customers' needs to provide appropriate solutions - Maintain a positive and professional attitude when interacting with customers - Collaborate with internal teams to resolve customer issues effectively and efficiently - Proactively follow up with customers to ensure satisfaction and build strong relationships - Utilize customer feedback to improve products and services - Keep accurate records of customer interactions and transactions - Stay up to date on company products, services, and policies

Requirements: - 1 year of customer service experience - Resourceful and resilient attitude - Strong cooperation and critical thinking skills - Excellent communication skills, both written and verbal - Ability to work independently and manage time effectively - Proficiency in Microsoft Office and customer service software - High school diploma or equivalent

Benefits: - Free food - Dental insurance - Remote work flexibility

Equal Opportunity Statement: Nationwide is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We celebrate diversity and are dedicated to providing equal opportunities for all employees, regardless of race, gender, age, religion, sexual orientation, or disability. Join us in embracing diversity and creating a workplace that values and respects all perspectives.

Deadline to apply: 2024-06-29

If you meet the requirements and are interested in joining our team as a Remote Customer Success Specialist, please apply before the deadline. We look forward to receiving your application!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.