Remote Customer Support Specialist

Job Description: Fannie Mae is seeking a Remote Customer Support Specialist to join our team in Washington, D.C. This part-time position is ideal for entry-level professionals with at least 1 year of experience in customer support. As a Customer Support Specialist, you will be responsible for providing top-notch assistance to our customers, resolving their inquiries and issues in a timely and professional manner.

Responsibilities: 1. Respond to customer inquiries via phone, email, and chat 2. Investigate and resolve customer complaints 3. Provide product and service information to customers 4. Process orders, returns, and exchanges 5. Maintain accurate records of customer interactions and transactions 6. Collaborate with other teams to escalate and resolve complex issues 7. Stay up-to-date on product knowledge and company policies 8. Identify and report trends in customer issues to improve overall service quality

Requirements: 1. Confident and energetic personality 2. Strong communication and interpersonal skills 3. Ability to think innovatively and adapt to changing circumstances 4. Proficiency in Microsoft Office and CRM software 5. Prior experience in customer service or a related field 6. High school diploma or equivalent

Benefits: - Company transportation - Employee discounts - Parental leave

Working Environment: As a Remote Customer Support Specialist at Fannie Mae, you will thrive in an energetic and rapidly evolving work setting. Our team values collaboration, creativity, and continuous improvement, providing you with the opportunity to grow and develop your skills.

Equal Opportunity Statement: Fannie Mae is an equal opportunity employer and is committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.