Online Call Center Specialist

Job Description:

Symantec is seeking an Online Call Center Specialist to join our team in Washington, D.C. This part-time position is perfect for individuals who are looking to gain entry-level experience in the tech industry. As an Online Call Center Specialist, you will be responsible for providing excellent customer service and technical support to our clients through online communication channels.

Responsibilities: 1. Answer incoming customer inquiries via online chat, email, and social media platforms. 2. Assist customers with troubleshooting technical issues related to our products. 3. Provide information about product features, pricing, and availability. 4. Collaborate with other departments to address customer concerns and escalate issues when necessary. 5. Maintain accurate records of customer interactions and transactions. 6. Stay up-to-date on product knowledge and industry trends.

Requirements: 1. Independent and energetic personality traits. 2. Strong communication skills and emotional intelligence. 3. Ability to think innovatively and problem-solve effectively. 4. Comfortable working in a fast-paced environment. 5. Must be a team player and willing to collaborate with others. 6. High school diploma or equivalent. 7. No experience required, we will provide training.

Benefits: 1. Paid Time Off (PTO) for part-time employees. 2. Company equipment provided for work. 3. Parental leave for new parents.

Working Environment: At Symantec, we strive to cultivate leaders who foster inclusivity and mentorship. Our team is dedicated to creating a welcoming and supportive work environment where everyone can thrive and succeed.

Equal Opportunity Statement: Symantec is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified candidates are encouraged to apply.

Deadline to Apply: July 7, 2024

Join our team at Symantec and start your career in the tech industry today!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.