Online Live Chat Associate

Job Description: AT&T is seeking a dedicated and energetic Online Live Chat Associate to join our team in San Jose, California. As an Associate Level position, the Online Live Chat Associate will be responsible for providing exceptional customer service through online chat interactions.

Responsibilities: 1. Respond to customer inquiries and resolve issues through live chat in a timely and professional manner. 2. Provide product information, troubleshoot technical issues, and assist customers with account inquiries. 3. Utilize decision-making skills to handle escalated customer concerns and provide innovative solutions. 4. Collaborate with team members to ensure a seamless customer experience across all online platforms. 5. Meet and exceed performance metrics, including response time, resolution rate, and customer satisfaction. 6. Stay up to date on product knowledge and company policies to provide accurate information to customers. 7. Participate in training sessions and professional development opportunities to enhance skills and knowledge.

Requirements: 1. 4 years of experience in customer service or online chat support roles. 2. Energetic and dedicated personality traits to maintain a positive attitude and provide exceptional service. 3. Strong decision-making skills to handle complex customer issues effectively. 4. Innovative mindset to approach challenges creatively and find solutions that exceed customer expectations. 5. Excellent communication skills, both written and verbal. 6. Ability to multitask and prioritize tasks in a fast-paced environment. 7. High school diploma or equivalent required.

Benefits: 1. Paid overtime for additional hours worked beyond the standard schedule. 2. Company transportation options available for commuting to and from work. 3. Paid sick leave for time off due to illness or personal reasons.

Working Environment: At AT&T, we prioritize building strong connections and treating colleagues like an extended family. Our team values collaboration, respect, and a supportive work environment where everyone can thrive and succeed.

Equal Opportunity Statement: AT&T is an equal opportunity employer and is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Deadline to Apply: July 9, 2024

Join the AT&T team in San Jose and make a difference in the lives of our customers through online live chat support. Apply today to become a part of our dynamic and innovative team!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.