Online Support Assistant

Job Description:

Ripple, a leading technology company based in Seattle, Washington, is seeking a part-time Online Support Assistant to join our team at the Associate Level. We are looking for a confident and energetic individual with at least 4 years of experience in a similar role. The Online Support Assistant will be responsible for providing online support to our customers, handling inquiries, resolving issues, and ensuring a positive customer experience.

Responsibilities: 1. Respond to customer inquiries via email, chat, or social media in a timely and professional manner. 2. Provide technical support for products and services, troubleshoot issues, and escalate complex problems to higher levels when necessary. 3. Maintain a comprehensive knowledge of company products, services, and policies to effectively assist customers. 4. Collaborate with internal teams to address customer concerns, provide feedback, and contribute to continuous improvement initiatives. 5. Assist with the development and implementation of online support strategies to enhance customer satisfaction and retention. 6. Monitor online reviews, feedback, and ratings to identify trends and areas for improvement. 7. Communicate effectively with customers and colleagues, demonstrating strong interpersonal and teamwork skills. 8. Manage multiple projects simultaneously, prioritize tasks, and meet deadlines consistently. 9. Contribute to the overall success of the team by sharing ideas, supporting team members, and actively participating in team meetings and training sessions.

Requirements: 1. Bachelor's degree in a relevant field or equivalent work experience. 2. 4+ years of experience in online customer support or a related role. 3. Strong communication skills, both written and verbal, with a customer-centric approach. 4. Excellent project management skills with the ability to multitask and prioritize work effectively. 5. Proficiency in using online support tools, software, and platforms. 6. Ability to work independently and in a team environment, demonstrating flexibility and adaptability. 7. Confidence and energy to interact with customers and provide solutions to their problems. 8. Willingness to learn and grow in a fast-paced and dynamic work environment. 9. Knowledge of industry best practices and trends in online customer support.

Benefits: 1. Disability insurance 2. Remote work flexibility 3. Life insurance

Working Environment: At Ripple, we provide opportunities for unlimited personal and professional growth. We believe in fostering a supportive and inclusive work environment where all team members can thrive and succeed.

Deadline to Apply: June 29, 2024

Equal Opportunity Statement: Ripple is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.