Remote Support Representative

Job Title: Remote Support Representative

Company: Coinbase

Location: San Francisco, California, US

Job Type: Part-time

Seniority: Entry Level

Years of Experience: 0

Personality Traits: Resourceful, Passionate

Soft Skills: Innovation, Cooperation

Benefits: Paid overtime, Parental leave, Profit sharing

Working Environment: Give back to the community through corporate social responsibility initiatives

Deadline to Apply: July 15, 2024

Equal Opportunity Statement: Coinbase is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other factor protected by law.

Job Description:

As a Remote Support Representative at Coinbase, you will be responsible for providing exceptional customer service and technical support to our users. You will work remotely, assisting customers with any issues they may have with our platform and guiding them through troubleshooting steps. Your resourcefulness and passion for helping others will be key in ensuring customer satisfaction and resolving any problems that may arise.

Responsibilities:

1. Respond to customer inquiries via email, chat, and phone in a timely and professional manner. 2. Troubleshoot technical issues and provide step-by-step guidance to resolve them. 3. Educate customers on how to use our platform effectively and answer any questions they may have. 4. Document customer interactions and follow up on any unresolved issues. 5. Collaborate with internal teams to escalate complex issues and ensure timely resolution. 6. Stay up-to-date on product updates and new features to better assist customers. 7. Provide feedback on common issues to help improve our products and services.

Requirements:

1. Strong communication skills and a customer-centric mindset. 2. Ability to work independently and efficiently in a remote environment. 3. Basic technical knowledge and ability to troubleshoot software problems. 4. Strong problem-solving skills and a proactive approach to customer support. 5. Ability to adapt to changing priorities and work in a fast-paced environment. 6. Willingness to learn and take on new challenges. 7. Availability to work flexible hours, including evenings and weekends.

If you are a passionate and innovative individual looking to kickstart your career in customer support, Coinbase offers a dynamic work environment with opportunities for growth and development. Join our team and make a difference by providing top-notch support to our users while contributing to our corporate social responsibility initiatives. Apply now before the deadline on July 15, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.