Support Manager - Work from home

Job Description:

Siemens is seeking a motivated and experienced Support Manager to join our team in Columbus, Ohio. This is a part-time, work from home position with a mid-to-senior level of seniority and requires a minimum of 6 years of experience in a similar role. The ideal candidate will be energetic, passionate, and possess strong analytical and project management skills.

Responsibilities: - Manage a team of support specialists and ensure high-quality service delivery to customers - Develop and implement support strategies to improve customer satisfaction and retention - Analyze support metrics and KPIs to identify areas for improvement - Collaborate with cross-functional teams to address customer issues and escalations - Develop training programs for support staff to enhance their skills and knowledge - Monitor and evaluate employee performance and provide constructive feedback

Requirements: - Bachelor's degree in a related field - 6+ years of experience in support management or a related role - Strong analytical and problem-solving skills - Excellent project management skills - Ability to work independently and prioritize tasks - Strong communication and leadership skills - Proficient in Microsoft Office suite and CRM software

Benefits: - Employee discounts on Siemens products and services - Company transportation for work-related travel - Disability insurance coverage

Working Environment: At Siemens, we believe in empowering our employees to take ownership of their work and make impactful decisions. We provide a supportive and collaborative work environment where your ideas and contributions are valued.

Equal Opportunity Statement: Siemens is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel welcomed, valued, and respected. We encourage candidates from all backgrounds to apply.

Deadline to apply: 2024-07-08

If you meet the requirements and are passionate about delivering exceptional support to customers, we invite you to apply for the Support Manager position at Siemens in Columbus, Ohio.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.