Web Chat Officer - Remote Work

Job Description:

We are looking for a skilled Web Chat Officer to join our team at Northwestern Mutual. This is a part-time remote position based in Seattle, Washington, US. As a Web Chat Officer, you will be responsible for providing exceptional customer service and support through online chat platforms.

Responsibilities: - Engage with customers via web chat to answer inquiries and provide information about our products and services - Assist customers with account management, billing inquiries, and technical support - Resolve customer complaints and issues in a timely and professional manner - Collaborate with other team members to ensure a seamless customer experience - Utilize strategic planning and research skills to optimize chat performance and efficiency - Maintain a high level of customer satisfaction and retention - Stay up-to-date on industry trends and best practices in online chat support - Independently manage your workload and prioritize tasks effectively

Requirements: - 4 years of experience in customer service or online chat support - Independent and driven personality traits - Strong strategic planning and research skills - Excellent communication and interpersonal skills - Ability to work effectively in a remote environment - Proficiency in Microsoft Office and online chat platforms - Bachelor's degree in a related field is preferred

Benefits: - Gym membership - Paid overtime - Medical coverage

Working Environment: At Northwestern Mutual, we believe in fostering a culture where employees are empowered to think and act like entrepreneurs. We encourage creativity, innovation, and continuous learning to achieve success in our dynamic industry.

Deadline to apply: July 5, 2024

Equal Opportunity Statement: Northwestern Mutual is an equal opportunity employer and welcomes applicants from all backgrounds. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.