Número de solicitantes
:000+
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Company Overview
Our company is a leading energy industry player dedicated to providing innovative and sustainable solutions to meet the ever-growing demand for energy. Therma focuses on shifting and reducing electricity usage for commercial establishments.
Responsibilities
● Manage inbound phone calls, emails, and chats in a timely manner, with empathy, and attention to detail. ● Become a product and solutions expert; quickly identify customer needs, clarify information, research issues, and provide solutions or alternatives. ● Proactively call unengaged, non-paying customers to bring their hardware online or churn their account, and call sites directly to troubleshoot anyidentified account issues to ensure a seamless experience with our products and services. ● Follow communication guidelines and SOPs when handling different customer inquiries and topics. ● Build sustainable relationships with customers and go the extra mile to engage them and collect feedback. ● Keep detailed records of all customer conversations and interactions in the company’s CRM, Hubspot. Ensure all Hubspot records you work with are updated according to our guidelines. ● Assist with customer escalations and utilize provided de-escalation tactics to retain the account.
Qualifications
● Excellent written and verbal, with a keen eye for detail. ● Experience in support and phone communication roles required. ● Can clearly articulate technical solutions and understand technical issues. ● Ability to translate complex technical concepts into easy-to-understand language. ● Proficient with digital technology platforms. ● Strong interpersonal skills with the aptitude to drive collaboration and solve complex customer issues. ● Knowledge of AI technologies such as Chat GPT to augment the support team activities ● Hubspot knowledge is deeply preferred. ● You are driven to work at companies that have a meaningful impact on stanching CO2e emissions.
BeneficiosModalidad de contratación y beneficios
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